Branch Operations Lead – Service Excellence & Compliance

NexusSearch International Limited; Hong Kong Island; On-site; HKD 334,800 - 558,000; Full time

Job summary

A leading financial institution in Hong Kong seeks a Branch Operations & Services Manager to oversee efficient branch operations and enhance customer service. The ideal candidate will have at least 5 years of experience in Retail Banking Operations and possess strong communication skills in English and Chinese. This role involves supervising daily operations, ensuring compliance with policies, and providing recommendations for enhancements. Competitive salary and opportunities for growth are offered.

Qualifications

• Minimum 5 years of solid experience in Retail Banking Operations.
• Strong knowledge of banking operation procedures and regulatory requirements.
• Good command of both spoken and written English and Chinese.

Responsibilities

• Supervise counter services to ensure smooth and efficient branch operations.
• Enhance customer service quality and assist in resolving customer complaints.
• Provide recommendations for improvements in branch operations.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Ability to work under pressure

Education

Secondary education or above

Job description

A leading financial institution in Hong Kong seeks a Branch Operations & Services Manager to oversee efficient branch operations and enhance customer service. The ideal candidate will have at least 5 years of experience in Retail Banking Operations and possess strong communication skills in English and Chinese. This role involves supervising daily operations, ensuring compliance with policies, and providing recommendations for enhancements. Competitive salary and opportunities for growth are offered.