Branch Operations & Services Manager

NexusSearch International Limited; Hong Kong Island; On-site; HKD 334,800 - 558,000; Full time

Job summary

A leading financial institution in Hong Kong seeks a Branch Operations & Services Manager to oversee efficient branch operations and enhance customer service. The ideal candidate will have at least 5 years of experience in Retail Banking Operations and possess strong communication skills in English and Chinese. This role involves supervising daily operations, ensuring compliance with policies, and providing recommendations for enhancements. Competitive salary and opportunities for growth are offered.

Qualifications

• Minimum 5 years of solid experience in Retail Banking Operations.
• Strong knowledge of banking operation procedures and regulatory requirements.
• Good command of both spoken and written English and Chinese.

Responsibilities

• Supervise counter services to ensure smooth and efficient branch operations.
• Enhance customer service quality and assist in resolving customer complaints.
• Provide recommendations for improvements in branch operations.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Ability to work under pressure

Education

Secondary education or above

Job description

About the job

Branch Operations & Services Manager

Responsibilities

• Supervise counter services to ensure smooth and efficient branch operations
• Enhance customer service quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring daily operations
• Provide recommendations for improvements in branch operations and work processes
• Ensure compliance with the bank's policies, procedures, guidelines, and regulatory requirements
• Monitor branch daily operations
• Ensure all activities are compliant with regulatory requirements
• Assist the Branch Manager in implementing the business plan to achieve assigned targets

Requirements

• Secondary education or above
• Minimum 5 years of solid experience in Retail Banking Operations
• Strong knowledge of banking operation procedures, general banking products, and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Mature, independent, and able to work under pressure
• Good command of both spoken and written English and Chinese; fluency in Putonghua is an advantage
• Candidates with less experience may be considered for the role of Assistant Manager, Branch Operations