Branch Operations & Service Manager (Checker Function)50K

Manpower Services (Hong Kong) Limited; Hong Kong; Sur place; HKD 474 000 - 642 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Résumé du poste

Manpower Services (Hong Kong) Limited is seeking a Branch Operations & Service Manager (Checker Function) to oversee checker and authorization duties for daily retail banking transactions, ensuring accuracy and compliance with AML guidelines.

The role includes reviewing account openings, maintenance requests, fund transfers, and supporting branch operations, while guiding frontline staff to maintain high service standards and effective controls.

Qualifications

• Experience in retail banking operations, especially in branch environments.
• Strong risk awareness and control mindset.
• Attention to detail and accuracy in processing transactions.

Responsabilités

• Perform checker and authorization duties for daily retail banking transactions, ensuring accuracy, compliance, and adherence to established operational procedures.
• Review and verify account opening documentation, account maintenance requests, fund transfers, and other banking transactions.
• Support daily branch operations and ensure all transactions are processed accurately and efficiently.
• Monitor operational controls and ensure compliance with internal policies, regulatory requirements, and AML guidelines.
• Identify and elevate operational discrepancies, irregularities, and potential risks to the appropriate management level.
• Provide guidance and support to frontline branch staff regarding operational procedures and transaction processing.
• Assist in handling customer enquiries, service-related issues, and operational exceptions.
• Maintain accurate operational records, transaction reports, and relevant documentation.
• Support branch management in maintaining high service standards and effective operational risk controls.

Connaissances

Retail banking operations

Risk awareness

Attention to detail

Supervisory capacity

KYC/AML knowledge

Formation

Diploma or degree in Business Administration or related

Description du poste

Branch Operations & Service Manager (Checker Function) 50K

Perform checker and authorization duties for daily retail banking transactions, ensuring accuracy, compliance, and adherence to established operational procedures.

Review and verify account opening documentation, account maintenance requests, fund transfers, and other banking transactions.

Support daily branch operations and ensure all transactions are processed accurately and efficiently.

Monitor operational controls and ensure compliance with internal policies, regulatory requirements, and anti-money laundering (AML) guidelines.

Identify and elevate operational discrepancies, irregularities, and potential risks to the appropriate management level.

Provide guidance and support to frontline branch staff regarding operational procedures and transaction processing.

Assist in handling customer enquiries, service-related issues, and operational exceptions.

Maintain accurate operational records, transaction reports, and relevant documentation.

Support branch management in maintaining high service standards and effective operational risk controls.

Job Responsibilities

• Perform checker and authorization duties for daily retail banking transactions, ensuring accuracy, compliance, and adherence to established operational procedures.

• Review and verify account opening documentation, account maintenance requests, fund transfers, and other banking transactions.

• Support daily branch operations and ensure all transactions are processed accurately and efficiently.

• Monitor operational controls and ensure compliance with internal policies, regulatory requirements, and anti-money laundering (AML) guidelines.

• Identify and elevate operational discrepancies, irregularities, and potential risks to the appropriate management level.

• Provide guidance and support to frontline branch staff regarding operational procedures and transaction processing.

• Assist in handling customer enquiries, service-related issues, and operational exceptions.

• Maintain accurate operational records, transaction reports, and relevant documentation.

• Support branch management in maintaining high service standards and effective operational risk controls.

Job Requirements

• Diploma or degree holder in Business Administration, Banking, Finance, or a related discipline.

• Minimum 3 years of experience in retail banking, preferably in branch operations, customer service, or transaction checking functions.

• Previous experience in a branch checker, authorizer, or supervisory capacity is highly preferred.

• Solid understanding of retail banking operations, internal controls, KYC, AML, and relevant regulatory requirements.

• Familiarity with account opening, transaction verification, and daily branch operational procedures.

• Strong attention to detail, risk awareness, and problem-solving skills.

• Good interpersonal and communication skills with the ability to work effectively with frontline banking staff.

• Proficient in spoken and written English and Chinese, including Cantonese and Mandarin.

Position Highlights

• Focus on retail branch operations, transaction checking, and authorization.

• Primarily an operational control and customer service support function.

• Opportunity to develop expertise in banking operations, compliance, and branch supervision.

• Attractive remuneration package and career development opportunities.