Branch Operation Manager

Wings Recruitment Partners Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

CPJobs International in Hong Kong is seeking an experienced Branch Operation Manager for a well-established bank. You will supervise counter services, manage daily branch operations, and ensure adherence to bank guidelines to deliver high-quality service.

The role requires at least 3 years in retail banking operations with supervisory exposure, strong interpersonal and communication skills, and fluency in English and Chinese.

Qualifications

• Minimum 3 years' experience in retail banking operations with at least 1 year at supervisory level.
• Good interpersonal and communication skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Supervise counter services and handle all round branch operations.
• Ensure a smooth branch operations to enhance service quality to customers.
• Ensure daily operation process are following the guidelines and procedures of the bank.
• Handle complaints and maintain good relationship with customers.

Skills

Interpersonal skills

Communication skills

English and Chinese fluency

Supervisory experience

Retail banking operations

Education

Secondary education or above

Job description

Our Client, a well-established bank in Hong Kong, is now looking for suitable candidates to fit their post of Branch Operation Manager in their retail banking sector.

Responsibilities:

• Supervise counter services and handle all round branch operations
• Ensure a smooth branch operations to enhance service quality to customers
• Ensure daily operation process are following the guidelines and procedures of the bank
• Handle complaints and maintain good relationship with customers

Requirements:

• Secondary education or above
• Minimum 3 years' experience in retail banking operations with at least 1 year at supervisory level.
• Good interpersonal and communication skills.
• Good command of written and spoken English and Chinese