Branch Operations Manager (Branches / Relief Team)

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Shanghai Commercial Bank Ltd is seeking a Branch Operations Manager (Branches / Relief Team) in Hong Kong. The role oversees daily branch operations, ensures compliance, and leads the operations team to deliver quality service and cross-sell bank products.

The successful candidate will manage relief duties, verify transactions, maintain counter balances, and supervise back-office tasks while cultivating customer relationships and supporting branch sales efforts.

Qualifications

• Diploma or above required.
• 5+ years branch operations experience in banking, with supervisory exposure.
• HKSI & IIQE licenses preferred but not mandatory.
• Strong knowledge of branch ops, compliance and controls.
• Excellent people and communication skills.

Responsibilities

• Supervise and monitor daily branch operations for compliance with guidelines and regulatory requirements.
• Lead, coach and motivate the operations team to deliver quality service and cross-sell products.
• Perform relief duties in branches and oversee counter services and back-office administration.
• Check and verify various transactions, clearing and account matters.
• Ensure accurate balances and propriety of all counter transactions.
• Admin duties as secondary custodian of money orders, traveller checks, etc.

Skills

Banking operations

Supervisory experience

Communication skills

English & Chinese

MS Office

Education

Diploma or above

Tools

MS Office

Job description

Branch Operations Manager (Branches / Relief Team)

• Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services
• Perform relief duties in branches and assist in overseeing counter services and back office administration to ensure proper service delivery andprocessing
• Check and verify various transactions, clearing and account matters
• Ensure accurate balances of the counters and the procedural proprietyof all transactions
• Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc.
• Monitor service performance of counter service staff and provide appropriate assistance whenever required
• Cultivate long-term relationship with customers and refer potential business opportunities to branch sales
• Perform any other duties as assigned by supervisor

Requirements

• Diploma holder or above
• Minimum 5 years of branch operations experience in the banking industry preferably with supervisory experience
• Passes in HKSI & IIQE licensing examinations preferred, but not a must
• Sound knowledge of branch operations, with good compliance and control sense
• Strong people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing
• Less experience will be considered as Assistant Manager, Branch Operations.

We are an equal opportunity employer.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data ComplianceOfficer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.