Assistant Branch Manager

Dah Sing Financial Group; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

A prominent retail banking institution in Hong Kong is seeking a Retail Branch Supervisor to oversee daily operations. The role includes supervising counter services, ensuring compliance with procedures, and providing training to staff. Candidates should have at least 5 years of experience for degree holders or 8 years for secondary education holders, with supervisory experience required. Bilingual skills in English and Chinese are needed, alongside strong interpersonal abilities.

Qualifications

• Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience.
• 2 years must be at supervisory level.
• Enhanced Competency Framework (ECF) on Operational Risk Management (ORM) qualification is preferable.

Responsibilities

• Supervise counter services of a retail branch.
• Ensure standard operating procedures are conformed.
• Responsible for branch security and well-being of the premises.
• Provide guidance and training to branch staff.
• Assist in scheduling working hours and performance management.
• Perform cross-selling of bank products.

Skills

Retail branch operations knowledge

Interpersonal skills

Communication skills

Ability to work independently

Ability to work under pressure

Bilingual English and Chinese

Education

Degree or secondary education with relevant experience

Job description

Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.

Responsibilities

• Supervise counter services of a retail branch
• Ensure standard operating procedures are conformed
• Responsible for branch security and well‑being of the premises
• Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments
• Assist in scheduling working hours and involve in performance management/counseling on branch operations staff
• Perform cross‑selling bank products to customers

Qualifications and Attributes

• Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level
• Thorough knowledge of retail branch operations and security control
• Sound interpersonal and communication skills
• Ability to work independently and under pressure
• Good command of both written and spoken English and Chinese
• Enhanced Competency Framework (ECF) on Operational Risk Management (ORM) qualification is preferable

Please note that only shortlisted candidates will be notified.