Product Process & Compliance Lead – Banking Branch Ops

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

Shanghai Commercial Bank Ltd invites applications for a Branch Operations Specialist role in Hong Kong. You will establish policy frameworks, lead system projects for branch sales processes, and ensure up-to-date documentation and compliance across business lines.

The ideal candidate has a Bachelor’s degree in banking or finance, at least 2 years in banking with branch operation exposure, and strong communication in English and Chinese. A project-management background is a plus.

Qualifications

• Degree in any discipline, preferably in banking and finance.
• Minimum 2 years of banking experience with exposure to branch operation, especially on investment & insurance sales process.
• Experience of project management and system development is an advantage.
• Familiar with regulatory requirements and industry standards on regulated activities.
• Strong attentiveness to detail, compliance and control orientation.
• Self-motivated, with strong communication and interpersonal skills.
• Good command of spoken and written English and Chinese.

Responsibilities

• Establish the operational framework and guidelines on banking products related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders.
• Initiate and lead system projects related to branch sales process and/or operation flow including user requirement preparation, UAT planning/execution and rollout preparation.
• Assist to oversee branch procedures and/or manuals functions, including writing, updating, distribution, and re-engineering of all documentation.
• Act as branch contact for the sales process of banking products, provide support to branch sales or operation staff to resolve all their issues.
• Develop and review new branch related forms and documents for the selling of banking products.
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc.
• Provide guidance and training to ensure that new products and procedures are communicated to staff in a timely manner.
• Monitor and follow up with branches to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders.

Skills

Attention to detail

Regulatory compliance

Project management

Communication skills

Bilingual English/Chinese

Education

Bachelor's degree in Banking and Finance

Job description

Shanghai Commercial Bank Ltd invites applications for a Branch Operations Specialist role in Hong Kong. You will establish policy frameworks, lead system projects for branch sales processes, and ensure up-to-date documentation and compliance across business lines.

The ideal candidate has a Bachelor’s degree in banking or finance, at least 2 years in banking with branch operation exposure, and strong communication in English and Chinese. A project-management background is a plus.