Branch Operations Leader | Banking, Customer Service & Risk

Michael Page (Hong Kong); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Competitive package

Job summary

Michael Page International (Hong Kong) Limited is seeking an experienced Branch Operations Manager in Hong Kong to lead and develop a high-performing branch team. You will manage onboarding, remittance, cash management, and compliance while delivering superior client service to high-net-worth customers.

The role requires strong leadership, English and Chinese proficiency, and a proven track record in banking operations.

Qualifications

• Bachelor's degree or above.
• Minimum 8 years of banking experience with at least 5 years in account opening/maintenance, remittance processing, and cash management.
• Proven supervisory or management experience.
• Strong leadership with track record of driving operational excellence, process improvement, and team performance.
• Excellent interpersonal, communication, analytical and numerical skills; customer-focused with stakeholder collaboration.
• Fluent in English and Chinese for professional banking environment.

Responsibilities

• Lead, coach and develop branch staff to achieve business targets while fostering a high-performance and customer-focused team culture.
• Oversee daily branch operations, including account on-boarding, customer due diligence reviews, remittances, cash management and other banking services.
• Act as the escalation point for complex transactions and operational issues, providing expert guidance and ensuring resolutions align with policies and procedures.
• Deliver exceptional post-sales support and relationship servicing to high-net-worth clients, ensuring a seamless and high-quality customer experience.
• Ensure adherence to regulatory requirements, risk controls and internal governance standards, while supporting business initiatives and ad hoc projects as required.

Skills

Leadership

Customer service mindset

Communication skills

Analytical skills

Numerical skills

Education

Bachelor's degree or above

Job description

Michael Page International (Hong Kong) Limited is seeking an experienced Branch Operations Manager in Hong Kong to lead and develop a high-performing branch team. You will manage onboarding, remittance, cash management, and compliance while delivering superior client service to high-net-worth customers.

The role requires strong leadership, English and Chinese proficiency, and a proven track record in banking operations.