Associate / Senior Associate, Business Development

Klook; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Klook in Hong Kong is seeking a proactive Account Manager to join our Sales and Business Development team. You will acquire suppliers, onboard products, and collaborate with operations, content, editorial, and quality control to drive growth.

As part of a dynamic, global travel brand, you will nurture partner relationships, optimize pricing and inventory, and work cross-functionally with marketing, customer service, and finance to maximize revenue and deliver exceptional experiences for

Qualifications

• Experience in B2B account management or client servicing is preferred.
• Meticulous attention to detail and strong communication skills are required.
• Start-up mindset with ability to work collaboratively across teams.

Responsibilities

• Acquire suppliers and onboard them to the Klook platform; coordinate with operations, content, editorial and quality control.
• Cultivate partner relationships to maximize sales across Klook’s distribution platforms.
• Continuously optimize product quality, pricing, inventory, and content to maintain a market-leading position.
• Collaborate with marketing, supplier operations, customer services and finance to drive efficiency and minimize risk.
• Provide market updates with trend data for leadership and feedback to improve offerings.
• Other duties as assigned.

Skills

Account management

Communication

Attention to detail

Startup mindset

Cross-cultural collaboration

Job description

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About Sales and Business Development：

Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

What you'll do

• Acquisition: Acquire suppliers and bring them onboard the Klook platform. Support onboarding of products and coordinate with operations, content, editorial, and quality control teams
• Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers
• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market-leading position at all times
• Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk
• Market updates: Support market leaders to identify market trends and provide market & competitor data through on-going research and feedback.
• Other duties as may arise from time to time and as may be assigned to the employee

What You’ll Need :

• 1 - 3 years of experience in Account Management/ client servicing in a B2B (CN focus) environment is preferred
• Meticulous attention to details
• A hardworking, creative, self-motivated and goal-oriented personality
• Ability to communicate effectively with teams across different offices and different cultural backgrounds
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves mindset that’s not afraid to work independently when required

What you’ll get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.