Associate, Business Development (Operations)

Klook; Hong Kong; On-site; HKD 240,000 - 320,000; Full time

Benefits offered by this job

International colleagues

Growth opportunities

Ownership of projects

Job summary

Klook is seeking anAccount Management/Client Servicing professional in Hong Kong to help manage merchant relationships and onboard new products. You will work across teams to configure backend systems and ensure smooth operations, with a focus on delivering great traveler experiences.

The role requires strong attention to detail, a hardworking and collaborative mindset, and the ability to communicate across offices and cultures. Fresh graduates welcome in a fast-paced startup-like environment.

Qualifications

• Experience in Account Management/ client servicing in a B2B environment is a strong plus (Fresh graduate welcomed).
• Meticulous attention to details.
• A hardworking, creative, self-motivated and goal-oriented personality.

Responsibilities

• Merchant Management: Assist in taking ownership of merchant management across various verticals at Klook.
• Product Onboarding & Configuration: Assist in onboarding new products and configuring backend systems to ensure smooth operations and user experience.
• Content Operations: Support in writing, formatting, and managing operational content across platforms (no creative writing required).
• Tool & System Usage: Operate various internal and external tools to carry out daily operations – we value fast learners!
• Cross-Functional Collaboration: Work closely with marketing, supplier operations, customer service to maximize sales and satisfaction.

Skills

Account management

Attention to detail

Communication across teams

Entrepreneurial mindset

Job description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Mission

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About Sales And Business Development

Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

What You’ll Do

• Merchant Management: Assist in taking ownership of merchant management across various verticals at Klook.
• Product Onboarding & Configuration: Assist in onboarding new products and configuring backend systems to ensure smooth operations and user experience
• Content Operations: Support in writing, formatting, and managing operational content across platforms (no creative writing required)
• Tool & System Usage: Operate various internal and external tools to carry out daily operations – we value fast learners!
• Cross-Functional Collaboration: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer service to drive satisfaction and repeat purchases.

What You’ll Need

• 1 year of experience in Account Management/ client servicing in a B2B environment is a strong plus (Fresh graduate is also welcomed)
• Meticulous attention to details
• A hardworking, creative, self-motivated and goal-oriented personality
• Ability to communicate effectively with teams across different offices and different cultural backgrounds
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves mindset that’s not afraid to work independently when required

What You’ll Get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.