Manager, Business Development (Hotel)

Klook; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

Klook in Hong Kong is seeking an experienced professional to lead hotel acquisition and account management. The ideal candidate will have 5-7 years of experience in e-commerce or the hotel industry, with a strong background in revenue management. This role requires excellent communication skills and a data-driven approach to optimize hotel performance. The candidate will collaborate with various internal teams, mentor a team, and monitor market trends. Klook fosters an inclusive environment promoting equal opportunity in the workplace.

Qualifications

• 5-7 years of relevant working experience in e-commerce, OTAs, or the hotel industry.
• Prior experience in revenue management and managing a small team is highly preferred.
• Confident, self-motivated, and goal-oriented.

Responsibilities

• Identify and onboard a diverse range of hotels to align with market demand.
• Build strong relationships with hotel partners and develop strategic plans.
• Ensure competitive pricing and optimized inventory for market leadership.
• Collaborate with internal teams to maximize customer satisfaction.
• Monitor market trends and provide actionable insights.
• Lead and mentor a team for effectiveness and performance.
• Oversee operational processes and implement improvement solutions.

Skills

Business Development

Account Management

Data-driven decision making

Problem-solving

Strong communication skills

Interpersonal skills

Job description

What you’ll do:

• Acquisition: Identify and onboard a diverse range of hotels, from budget accommodations to high‑tier properties, ensuring alignment with market demand and seamless integration of hotel offerings.
• Account Management: Build and maintain strong relationships with hotel partners, develop long‑term strategic plans, and provide training and support to maximize their sales performance.
• Optimization: Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences and maintain a market‑leading position.
• Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
• Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
• Team Leadership: Lead and mentor a team, providing guidance, training, and support to ensure team effectiveness and achieve performance goals.
• Operations: Oversee and optimize operational processes, identify areas for improvement, and implement solutions to enhance team efficiency and performance.

What you’ll need:

• Experience: 5-7 years of relevant working experience in e-commerce, OTAs, or the hotel industry.
• Background: Prior experience in revenue management and managing a small team is highly preferred.
• Location: Based in Hong Kong.
• Skills:
  • Proven experience in Business Development / Account Management.
  • Strong commercial sense and operational excellence mindset with a data‑driven approach.
  • Excellent problem‑solving skills and strong decision‑making abilities.
  • Confident, self‑motivated, and goal‑oriented.
  • Strong communication and interpersonal skills, with the ability to effectively distill complex information and share solutions with internal and external parties.
  • Globally‑minded and comfortable working with people from different cultural backgrounds.
  • A start‑up attitude – highly collaborative with an entrepreneurial, roll‑up‑your‑sleeves attitude that’s not afraid to work independently when required.

Equal Opportunity Statement

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully‑executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.