Manager/Senior Manager, Campaign Management (Hotel)

Klook; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Job summary

Klook, a leading pan-regional experiences platform in Asia Pacific, seeks a Manager / Senior Manager of Program and Campaign Management in Hong Kong. You will design scalable commercial programs, architect frameworks, and lead regional hotel campaigns to drive exclusive inventory and competitive pricing on Klook.

You will translate concepts into operational workflows, collaborate across Marketing, Product, Finance and BD, and utilize data and AI tools to improve targeting, campaign execution,

Qualifications

• 6-8 years in OTA, E-commerce, or Hospitality with multi-market responsibility.
• Regional leadership experience in program or campaign management across markets.
• Deep understanding of B2B dynamics and merchant needs to structure win-win deals.
• Ability to adapt regional strategy for local relevance while preserving core objectives.
• Strong stakeholder management to align decentralized teams around a regional vision.
• Data-driven mindset to identify opportunities, measure campaigns and refine mechanics.
• Excellent communication skills for executive-ready presentations and enablement materials.

Responsibilities

• Design scalable commercial programs with hotels for exclusive inventory and pricing.
• Architect program mechanics and supplier incentives that deliver ROI.
• Lead regional hotel campaigns and align with demand-side marketing goals.
• Translate concepts into workflows for onboarding, participation, and execution.
• Create playbooks for BD and market teams to pitch and implement programs.
• Coordinate regional strategy with local markets while ensuring governance.
• Identify opportunities to secure suitable hotels, room types, and pricing.
• Establish ROI frameworks to assess campaign effectiveness and merchant participation.
• Leverage data and AI tools to improve targeting and scalability across markets.
• Collaborate with Marketing, Product, Finance, and BD to ensure viability.

Skills

OTA experience

E-commerce

Hospitality

Regional leadership

Commercial acumen

Strategic customization

Stakeholder management

Analytical thinking

Operational excellence

Communication mastery

Job description

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About the Role

As a Manager / Senior Manager of Program and Campaign Management, you will be responsible for designing, packaging, and launching scalable commercial programs that incentivize hotels to provide exclusive inventory and competitive pricing on Klook.

Beyond traditional campaign management, this role requires the ability to architect commercial frameworks, operationalize programs across multiple markets, and build scalable systems that enable efficient execution. You will design both the commercial terms and operational mechanics that allow hotel partners to participate easily while ensuring programs deliver strong ROI for the platform. You will also explore how data, automation, and AI-enabled tools can improve supplier targeting, campaign execution, and program scalability across the region.

In This Role, You Will

• Design scalable commercial programs that incentivize hotels to provide competitive pricing, exclusive inventory, and premium room availability on Klook.
• Architect program mechanics and commercial frameworks, including incentive structures, participation criteria, and supplier value propositions that create strong win-win outcomes for both hotel partners and the platform.
• Lead regional hotel campaign strategy and promotional planning, ensuring supply participation aligns with demand-side marketing initiatives and regional growth objectives.
• Translate program concepts into operational frameworks, defining clear workflows for supplier onboarding, campaign participation, execution, and performance monitoring across markets.
• Develop compelling narratives and playbooks that enable local BD and market teams to effectively pitch and implement these programs with hotel partners.
• Bridge regional strategy with local market execution, adapting programs to different market maturities while maintaining regional governance and consistency.
• Identify supply and inventory opportunities across the region, designing targeted initiatives to secure the right hotels, room types, and pricing competitiveness.
• Establish performance and ROI frameworks to measure campaign effectiveness, merchant participation, and incremental business impact.
• Leverage data, automation, and AI tools to improve supplier targeting, campaign execution, and program scalability across multiple markets.
• Collaborate cross-functionally with Marketing, Product, Finance, and BD teams to ensure programs are commercially viable, technically supported, and operationally scalable.

What You’ll Need

• 6-8 years in OTA, E-commerce, or Hospitality with a proven track record of managing multiple countries/markets simultaneously.
• Regional Leadership: Extensive experience in program or campaign management within a regional or multi-market environment, preferably in the travel, e-commerce, or marketplace sectors.
• Commercial Acumen: A deep understanding of B2B dynamics and merchant needs. You know how to structure a deal that creates a "win-win" for both the platform and the partner.
• Strategic Customization: Proven ability to take a broad regional strategy and adapt it for local relevance without losing the core objectives.
• Stakeholder Management: Exceptional skills in influencing decentralized teams. You can align diverse local stakeholders around a single regional vision.
• Analytical Thinking: Comfort using data to identify commercial opportunities, track campaign health and refine program mechanics over time.
• Operational Excellence: Strong project management skills with the ability to manage complex timelines and multiple product launches across different time zones.
• Communication Mastery: Ability to produce executive-ready presentations and clear sales enablement materials that translate complex strategies into actionable plans.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.