Manager, Vertical Planning and Operations (Attractions)

Klook; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Klook is seeking a results-oriented professional to drive performance across travel product verticals, shaping business models and roadmaps from supply to demand. You will lead global cross-functional programs, optimize pricing, inventory and content, and work with product and tech teams to boost exposure and conversion on mobile apps and websites.

The role emphasizes data-driven decision making, collaboration across time zones, and an entrepreneurial mindset in a fast-evolving travel tech

Qualifications

• Experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management.
• Experience in travel products (Attractions, Tours, Activities, in-destination transportation) is a plus.
• Track record of driving cross-departmental projects is preferred.
• Fluent in Chinese and English; strong data-driven decision making.

Responsibilities

• Drive commercial and service level performance for travel product verticals globally.
• Shape business model and roadmaps from supply to demand, with GTM strategies for new verticals.
• Lead cross-functional programs to scale performance across profitability, inventory, pricing, and content.
• Collaborate with product & tech teams to improve exposure, usability and conversion on Klook's platforms.
• Build and monitor metrics to analyze commercial and operational performance.

Skills

OTA/ecommerce experience

Strategy/consulting background

Product management

Data analysis

Cross-functional collaboration

Global/local coordination

Chinese & English fluency

Job description

What You’ll Do

• Drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets, tours & activities to in-destination transportation
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What You'll Need

• Experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
• Track record of successfully driving cross departmental projects is preferred
• Fluent in both Chinese & English
• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Team player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.