Assistant Training Manager — Frontline Training Lead

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading IT services company in Hong Kong is seeking an experienced Learning and Development Manager to enhance the skills of frontline staff. The successful candidate will design and implement training programs that align with business objectives, analyze training effectiveness, and improve customer satisfaction. Ideal applicants have a Bachelor’s degree, at least 5 years of relevant experience, and strong leadership and communication skills. This role offers a unique opportunity to make a significant impact on staff performance and customer experience.

Qualifications

• 5-8 years' relevant working experience, with at least 2 years in a supervisory/managerial role.
• Professional experience in Learning & Development program design and delivery.
• Excellent command of written and spoken English.

Responsibilities

• Develop, review, and implement training programs for frontline staff.
• Analyze and evaluate training programs for continuous improvement.
• Enhance customer satisfaction through operation analysis.

Skills

Leadership skills

Communication skills

Presentation skills

Coaching skills

Education

Bachelor degree or above

Job description

A leading IT services company in Hong Kong is seeking an experienced Learning and Development Manager to enhance the skills of frontline staff. The successful candidate will design and implement training programs that align with business objectives, analyze training effectiveness, and improve customer satisfaction. Ideal applicants have a Bachelor’s degree, at least 5 years of relevant experience, and strong leadership and communication skills. This role offers a unique opportunity to make a significant impact on staff performance and customer experience.