Senior Manager - Training, Learning & Development

McDonald's Hong Kong; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Job summary

McDonald’s Hong Kong is seeking a Training Manager to lead frontline learning and development across its restaurants. You will drive capability building, leadership development, and training effectiveness to support restaurant performance and employee growth.

You will report to the Director - RSG and partner with Operations Leaders, Restaurant Management Teams, and People Department to implement learning solutions and ensure consistent delivery of training programs across the market.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Education, or a related discipline.
• Minimum 8 years of experience in Learning & Development, Training, Operations, Retail, Hospitality, QSR, or related industries, with at least 3 years in a managerial role.
• Proven experience in designing, implementing, and evaluating frontline training and development programs.
• Strong understanding of adult learning principles, training methodologies, and performance improvement practices.
• Strong facilitation, coaching, consulting, and stakeholder management skills.
• Ability to identify capability gaps and translate business needs into practical learning solutions.
• Experience leading projects and managing multiple stakeholders in a fast-paced environment.
• Good command of written and spoken English and Chinese. Cantonese is required and Mandarin is an advantage.

Responsibilities

• Develop and implement learning and development strategies that support business objectives and restaurant performance.
• Identify capability gaps and learning needs across the organization.
• Ensure training systems, programs, and development pathways are aligned with operational priorities and business goals.
• Partner with Operations Leaders and Restaurant Management Teams to improve capability and business results.
• Provide consultation on training, performance improvement, and people development initiatives.
• Drive learning solutions that support operational excellence and maximize restaurant QSC&V.
• Lead, coach, and develop the Training, Learning & Development team.
• Build organizational training capability through effective coaching and development of restaurant leaders and trainers.
• Foster a culture of continuous learning and professional growth.
• Monitor and evaluate the effectiveness of learning initiatives and development programs.
• Analyze performance trends and recommend actions to improve training outcomes and business results.
• Ensure training investments deliver measurable impact on operational performance.
• Lead market-wide training projects, learning events, and capability-building initiatives.
• Collaborate with cross-functional stakeholders to support key business priorities and change initiatives.
• Manage training resources, vendors, and learning tools to ensure effective delivery of learning solutions.

Education

Bachelor's degree in a related discipline

Tools

Microsoft Office

Digital learning tools

Job description

McDonald's is a leading fast-food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Training Manager, you will be responsible for leading frontline learning and development initiatives across McDonald's restaurants in Hong Kong. You will drive capability building, leadership development, and training effectiveness to support operational excellence, employee growth, and restaurant performance.

The role reports directly to the Director - RSG and partners closely with Operations Leaders, Restaurant Management Teams, People Department to develop and implement learning solutions that build organizational capability and strengthen restaurant results. You will also lead the Training, Learning & Development team to ensure the consistent delivery of training programs, learning standards, and people development initiatives across the market.

Responsibilities :

• Develop and implement learning and development strategies that support business objectives and restaurant performance.
• Identify capability gaps and learning needs across the organization.
• Ensure training systems, programs, and development pathways are aligned with operational priorities and business goals.

Learning & Performance Consulting

• Partner with Operations Leaders and Restaurant Management Teams to improve capability and business results.
• Provide consultation on training, performance improvement, and people development initiatives.
• Drive learning solutions that support operational excellence and maximize restaurant QSC&V.
• Lead, coach, and develop the Training, Learning & Development team.
• Build organizational training capability through effective coaching and development of restaurant leaders and trainers.
• Foster a culture of continuous learning and professional growth.

Training Effectiveness & Business Impact

• Monitor and evaluate the effectiveness of learning initiatives and development programs.
• Analyze performance trends and recommend actions to improve training outcomes and business results.
• Ensure training investments deliver measurable impact on operational performance.

Project & Stakeholder Management

• Lead market-wide training projects, learning events, and capability-building initiatives.
• Collaborate with cross-functional stakeholders to support key business priorities and change initiatives.
• Manage training resources, vendors, and learning tools to ensure effective delivery of learning solutions.

Requirements :

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Education, or a related discipline.
• Minimum 8 years of experience in Learning & Development, Training, Operations, Retail, Hospitality, QSR, or related industries, with at least 3 years in a managerial role.
• Proven experience in designing, implementing, and evaluating frontline training and development programs.
• Strong understanding of adult learning principles, training methodologies, and performance improvement practices.
• Strong facilitation, coaching, consulting, and stakeholder management skills.
• Ability to identify capability gaps and translate business needs into practical learning solutions.
• Experience leading projects and managing multiple stakeholders in a fast-paced environment.
• Proficient in Microsoft Office applications and digital learning tools.
• Good command of written and spoken English and Chinese. Cantonese is required and Mandarin is an advantage.
• Candidates with less experience but strong potential will also be considered for the Training Manager position.

Applicants have not been invited for an interview within 6 weeks may consider their applications as unsuccessful.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months.