Senior Training & Development Leader — Frontline Excellence

MHK Restaurants Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

McDonald’s Hong Kong is seeking a Senior Manager of Training, Learning & Development to lead frontline learning initiatives across the region. You will drive capability building, leadership development, and training effectiveness to support restaurant performance and employee growth.

You will partner with Operations Leaders, Restaurant Management, and People Department to develop learning solutions that strengthen organizational capability and ensure consistent delivery of training programs.

Qualifications

• 8+ years in Learning & Development or related fields, with 3+ years in a managerial role
• Experience designing, implementing, and evaluating frontline training
• Strong knowledge of adult learning, training methods, and performance improvement
• Excellent facilitation, coaching, and stakeholder management
• Proficiency in English and Chinese (Cantonese required, Mandarin an advantage)

Responsibilities

• Develop and implement L&D strategies to support restaurant performance.
• Lead frontline training programs and a dedicated L&D team across Hong Kong.
• Partner with Operations Leaders to translate business needs into learning solutions.
• Monitor training effectiveness and measure impact on QSC&V results.
• Manage training projects, vendors, and learning tools.

Skills

Facilitation

Coaching

Consulting

Stakeholder management

Learning & development

Leadership development

Program design

Education

Bachelor's degree in HR, Business, Hospitality, Education

Tools

MS Office

Digital learning tools

Job description

McDonald’s Hong Kong is seeking a Senior Manager of Training, Learning & Development to lead frontline learning initiatives across the region. You will drive capability building, leadership development, and training effectiveness to support restaurant performance and employee growth.

You will partner with Operations Leaders, Restaurant Management, and People Department to develop learning solutions that strengthen organizational capability and ensure consistent delivery of training programs.