Senior Manager, Frontline Learning & Development

McDonald's Hong Kong; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Job summary

McDonald’s Hong Kong is seeking a Training Manager to lead frontline learning and development across its restaurants. You will drive capability building, leadership development, and training effectiveness to support restaurant performance and employee growth.

You will report to the Director - RSG and partner with Operations Leaders, Restaurant Management Teams, and People Department to implement learning solutions and ensure consistent delivery of training programs across the market.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Education, or a related discipline.
• Minimum 8 years of experience in Learning & Development, Training, Operations, Retail, Hospitality, QSR, or related industries, with at least 3 years in a managerial role.
• Proven experience in designing, implementing, and evaluating frontline training and development programs.
• Strong understanding of adult learning principles, training methodologies, and performance improvement practices.
• Strong facilitation, coaching, consulting, and stakeholder management skills.
• Ability to identify capability gaps and translate business needs into practical learning solutions.
• Experience leading projects and managing multiple stakeholders in a fast-paced environment.
• Good command of written and spoken English and Chinese. Cantonese is required and Mandarin is an advantage.

Responsibilities

• Develop and implement learning and development strategies that support business objectives and restaurant performance.
• Identify capability gaps and learning needs across the organization.
• Ensure training systems, programs, and development pathways are aligned with operational priorities and business goals.
• Partner with Operations Leaders and Restaurant Management Teams to improve capability and business results.
• Provide consultation on training, performance improvement, and people development initiatives.
• Drive learning solutions that support operational excellence and maximize restaurant QSC&V.
• Lead, coach, and develop the Training, Learning & Development team.
• Build organizational training capability through effective coaching and development of restaurant leaders and trainers.
• Foster a culture of continuous learning and professional growth.
• Monitor and evaluate the effectiveness of learning initiatives and development programs.
• Analyze performance trends and recommend actions to improve training outcomes and business results.
• Ensure training investments deliver measurable impact on operational performance.
• Lead market-wide training projects, learning events, and capability-building initiatives.
• Collaborate with cross-functional stakeholders to support key business priorities and change initiatives.
• Manage training resources, vendors, and learning tools to ensure effective delivery of learning solutions.

Education

Bachelor's degree in a related discipline

Tools

Microsoft Office

Digital learning tools

Job description

McDonald’s Hong Kong is seeking a Training Manager to lead frontline learning and development across its restaurants. You will drive capability building, leadership development, and training effectiveness to support restaurant performance and employee growth.

You will report to the Director - RSG and partner with Operations Leaders, Restaurant Management Teams, and People Department to implement learning solutions and ensure consistent delivery of training programs across the market.