Assistant Training Manager

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading IT services company in Hong Kong is seeking an experienced Learning and Development Manager to enhance the skills of frontline staff. The successful candidate will design and implement training programs that align with business objectives, analyze training effectiveness, and improve customer satisfaction. Ideal applicants have a Bachelor’s degree, at least 5 years of relevant experience, and strong leadership and communication skills. This role offers a unique opportunity to make a significant impact on staff performance and customer experience.

Qualifications

• 5-8 years' relevant working experience, with at least 2 years in a supervisory/managerial role.
• Professional experience in Learning & Development program design and delivery.
• Excellent command of written and spoken English.

Responsibilities

• Develop, review, and implement training programs for frontline staff.
• Analyze and evaluate training programs for continuous improvement.
• Enhance customer satisfaction through operation analysis.

Skills

Leadership skills

Communication skills

Presentation skills

Coaching skills

Education

Bachelor degree or above

Job description

Leading IT&T services company in Hong Kong

Job Description

• Partner with line managers to develop, review and implement training programmes for frontline staff in terms of service skills, working procedures and guidelines, service promotions and systems requirements
• Identify the training needs, design, and deliver in-house training programs for frontline & backend staff to support the business objectives
• Analyze and evaluate training programs to facilitate the continuous improvement of training and development programs
• Enhance customer satisfaction rate through conducting in-depth reengineer operation analysis
• Conduct procedural and legacy system training to team members and users of various lines of business
• Collect feedback, analyse productivity and other related data to measure training and coaching effectiveness

Job Requirements

• Bachelor degree or above
• At least 5-8 years’ relevant working experience (with 2 years in a supervisory/managerial capacity)
• Professional experience in design and delivery of Learning & Development programs
• Ability to deep dive into processes and assess Training and Development needs
• Strong leadership and coaching skills
• Passionate, out-going, well-organized and proactive person
• Excellent presentation and communication skills
• Excellent command of written and spoken English