Assistant Manager (Operations), Facilities Management

FWD; Hong Kong; On-site; HKD 480,000 - 750,000; Full time

Benefits offered by this job

5-day work week

20–22 days annual leave

Learning opportunities

Competitive salary package

Job summary

3M HEALTHCARE is seeking an experienced Facilities Manager to oversee a broad portfolio and lead cross-functional teams across multiple locations in Hong Kong. You will manage vendors, negotiate contracts, monitor KPIs, and ensure safety and regulatory compliance while driving cost efficiency.

The role requires strong English and Chinese communication, plus hands-on experience with SOP updates, lease administration, and ESG initiatives in a corporate real estate setting.

Qualifications

• 5+ years of facilities management experience in financial institutions or corporate real estate.
• Experience managing an office space portfolio across multiple locations.
• Strong vendor management and negotiation skills.
• Proficiency in English and Chinese.

Responsibilities

• Maintain relationships with internal clients, suppliers, landlords, and project teams.
• Oversee procurement, contracts, and KPI/SLAs with compliance.
• Update site SOPs and ensure health, safety and regulatory compliance.
• Coordinate day-to-day facilities operations (repairs, cleaning, mailroom, pantry, AV, security, telecom).
• Supervise sub-team performance with coaching and training.
• Assist lease administration and space planning.
• Support ESG initiatives and sustainability reporting.
• Assist budgeting, cost tracking, and cost-saving recommendations.
• Support business continuity and emergency response, plus ad-hoc tasks.

Skills

Facilities management

Vendor management

Contract negotiation

Budgeting

English and Chinese

Education

Bachelor's degree in Facilities Management or related field

Tools

MS Office

FM software

Job description

Responsibilities

• Maintain strong relationships with internal clients, external suppliers, landlords, and project teams.
• Oversee vendor management and procurement, including contract negotiation, service delivery monitoring against KPIs/SLAs, and compliance.
• Update and execute site SOPs with full understanding and ensure compliance with statutory regulations and health & safety standards.
• Assist in delivering professional FM services, including procurement and operational matters for office and customer-facing premises, with cost effectiveness and efficiency.
• Coordinate with internal teams and outsourced vendors to deliver day-to-day facilities operations (including repairs, cleaning, mailroom, pantry, AV systems, security systems, and telecom services), ensuring a risk‑free workplace.
• Supervise the sub‑team performance, including monitoring, evaluation, coaching, training, and team‑building activities, to build an efficient working team.
• Support lease administration, liaise with landlords and building management, and assist in space planning, office moves, and workplace optimization projects.
• Enhance operational risk awareness by reviewing workflows, developing audit trails, and ensuring security management compliance.
• Assist in budgeting, expense tracking, and cost‑saving recommendations.
• Drive and coordinate ESG/sustainability initiatives, including environmental impact reduction, data collection, and reporting.
• Support FM business continuity plans, perform emergency duties outside working hours, and handle ad‑hoc tasks as assigned.

Qualifications

• Degree preferred in Facilities Management, Environmental Science, Sustainability, Business Administration, or a related discipline with 5+ years of solid facilities management experience working in financial institutions or corporate real‑estate industry.
• Experience managing an office space portfolio of 100,000 sq. ft. or more across multiple locations.
• Strong experience in supervising third‑party vendors and people management.
• Proficient in English and Chinese (Mandarin a plus).
• Technology‑savvy with proficiency in MS Office and a good understanding of market practices in FM and procurement.
• Health and safety background (first aid certification & safety card is a plus).
• Knowledge of relevant statutory regulations, ordinances, and code of practice.
• Strong analytical and problem‑solving skills with critical thinking and effective incident management.
• Excellent negotiation abilities and supplier relationship management.
• Independent, proactive, and able to work under pressure with strong prioritisation.
• Detail‑oriented, innovative, confident, and committed to deadlines with strong communication and interpersonal skills.

Benefits

• 5‑day workweek.
• 20–22 days annual leave.
• Excellent learning and development opportunities.
• Competitive salary and attractive package for the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purposes. The company will retain all applications no longer than 24 months, after which they will be destroyed. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment.

We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.