Facilities Manager

Cushman & Wakefield Property Management Limited; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Cushman & Wakefield Property Management Limited is seeking a Facilities/Property Operations Manager in Hong Kong to lead the safe, efficient running of building operations and PM programs. You will coordinate technicians, vendors, and contractors, ensuring service quality and adherence to SLAs.

Responsibilities include client-facing leadership, inspections, and cross-functional collaboration with Admin to ensure smooth workflow and cost control.

Qualifications

• Proven leadership and people-management skills.
• Strong communication, written and verbal.
• Ability to coordinate multiple service lines and contractors.

Responsibilities

• Establish safe, efficient facility operations and PM programs.
• Oversee maintenance and repairs by technicians, vendors, and contractors.
• Address client inquiries promptly and ensure high-quality service delivery.
• Follow up with clients to confirm satisfaction and outcomes.
• Conduct regular facility inspections and report findings.
• Direct daily operations of the facilities team and monitor performance.
• Manage vendor/contractor delivery per SLAs and budgets.
• Control changes in the critical environment with proper docs and approvals.
• Coordinate IFM services with master property management and Admin.
• Oversee scheduling, cost control, and quality audits for service delivery.
• Plan, execute and cost-control specialized services for clients and tenants.

Skills

Leadership

Communication skills

Languages: Cantonese, Mandarin, and EN

Education

Bachelor's Degree in Facility/Property Management

PMP Certification

5+ years supervisory/managerial experience

Job description

Responsible for establishing a safe and comfortable working environment and maintaining well-structured facility operations and maintenance programs aimed at preserving and enhancing the facility's value.

Oversees and /or coordinates maintenance and repair assignments carried out by technicians, vendors, and contractors responsible for building maintenance, janitorial and landscaping work etc.

Addresses client inquiries and complaints promptly and ensures the timely and high-quality delivery of services to clients.

Follow up with client to ensure their satisfaction.

Conduct facility inspections and prepare reports.

Initiate, direct, monitor, and control the daily performance of operations, maintenance, and facility team members, ensuring the completion of all activities.

Execute planned preventive maintenance activities and ensures the timely completion of all work orders and assignments.

Manage assigned vendor/contractor, to ensure the delivery of services in accordance with the service level agreements.

Manages all changes within the critical environment, ensuring proper documentation, notification periods, and stakeholder approvals.

Coordinate all IFM (Integrated Facility Management) services, serving as the primary liaison with master property management while maintaining close contact with internal corporate teams like Admin to ensure efficient and seamless operational flow.

Operations Management: Oversee property service operations, including shift scheduling, consumable cost control, managing client and tenant requirements, resolving major customer complaints, and conducting weekly comprehensive quality audits (final inspections).

Specialized Services: Direct the planning, execution oversight, and cost control of various specialized services, manage client and tenant requests, handle major complaints, and execute weekly comprehensive quality checks (final inspections).

REQUIREMENTS:

Bachelor's Degree in Facility/Property Management, Building Services or its equivalent.

Minimum of 5 years of relevant experience at a supervisory or managerial level.

Holders of a PMP (Project Management Professional) certification.

Possessing good communication skills, both written and verbal.

Fluent in Cantonese, Mandarin, and English.

Possessing sound leadership capabilities.

Experienced in managing multiple service line contractors.

Achieve service deliveries meeting time, quality, and budget agreements.

We are an equal opportunity employer.
Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only.Applicants not hearing from us within 3 months may consider their applications unsuccessful.