Facilities Management Officer

DFI Retail Group; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

DFI Retail Group is seeking a Facilities Management administrator to provide essential support, document control, and cross-functional coordination. You will handle service requests, manage work orders, and assist with invoices and reports to help maintain smooth facilities operations.

The role requires a Diploma or Bachelor’s degree, strong English and Chinese communication, and a proactive, learning-oriented mindset in a dynamic FMCG environment.

Qualifications

• Diploma or Bachelor's degree in any discipline; fresh graduates welcome.
• Strong communication and interpersonal skills with ability to interact across levels.
• Proactive mindset with willingness to learn technical and non-technical aspects.
• Good command of English and Chinese; Cantonese and Mandarin preferred.

Responsibilities

• Provide administrative support to Facilities Management and act as document controller for SharePoint.
• Liaise with stakeholders and service providers to ensure delivery of services.
• Manage service requests and maintenance work orders through in-house systems.
• Coordinate emergency repairs and maintain maintenance records and schedules.
• Raise purchase orders, process invoices, and prepare routine management reports.
• Monitor inventory of facilities consumables and support moves or seating changes.

Skills

Communication skills

Interpersonal skills

English proficiency

Chinese language

Education

Diploma or Bachelor's degree

Fresh graduates welcome

Tools

MS Office

Excel

Word

PowerPoint

Job description

Is this your next challenge in Facilities Management?

Major responsibilities

• Provide administrative support to the Facilities Management team and serve as the key document controller for the team's SharePoint and related systems.
• Liaise and collaborate with internal stakeholders and facilities management service providers to ensure effective service delivery.
• Manage users' service requests and maintenance work orders through DFI's in-house systems.
• Coordinate and follow up on emergency repair requests to ensure timely resolution.
• Maintain maintenance records, schedules, and documentation, and issue communications or memos to stakeholders as required.
• Raise purchase orders in accordance with company procedures.
• Process and administer invoice payments, ensuring accuracy and timely submission.
• Prepare routine reports, dashboards, and updates for management review.
• Monitor inventory levels and coordinate replenishment of facilities-related consumables.
• Support workplace moves and seating arrangements.
• Perform other ad hoc duties and projects as assigned by the Facilities Management team.

Do you have experience in Facilities Management?

• Diploma or Bachelor's degree in any discipline. Fresh graduates are welcome to apply.
• Candidates that can demonstrate how their skills and experiences can support Facilities Management service excellence and continuous improvement.
• 1 to 2 years of relevant working experience in administration, facilities management, or related fields will be an advantage.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Positive attitude and willingness to learn both technical and non-technical aspects of facilities management.
• Strong interest in facilities operations and a desire to contribute to continuous service improvement initiatives.
• Interest in Artificial Intelligence (AI), ESG, digitalization, or process improvement initiatives will be an advantage.
• Self-motivated, proactive, and eager to develop a career within the Facilities Management industry.
• Looking for long-term growth opportunities within a dynamic and multi-functional FMCG environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Chinese word processing.
• Comfortable with learning and adopting new systems, technologies, and AI-enabled tools.
• Good command of both written and spoken English and Chinese (Cantonese and Mandarin preferred).