User Researcher jobs in United Kingdom

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That’s why our Pricers and Underwriters are the best of the best. They reduce risk and predict future events ensuring our business can continue to grow whilst each and every one of our consumers gets the best price.

Reporting into the Pricing & Underwriting Modelling & Capability lead, key responsibilities will include:

• Support with development and deployment of machine learning models
• Understand existing model performance, via Actual vs Expected and model monitoring.
• Build on current model reporting methods
• Supporting on trading activity, including proposals, testing & PIRs
• Report on statistical trends in various datasets
• Interrogating of regular reporting & conduct processes to support Pricing outcomes
• Monitoring performance dashboards, identifying threats & opportunities
• Liaising with our Pricing Optimisation & Trading teams to deliver great customer and commercial outcomes
• Working closely with the pricing & underwriting team to deliver great pricing & underwriting outcomes.
• Adherence to relevant pricing controls.
• Dealing with pricing referrals as required.

You’ll take charge early on, soak up new experiences and most importantly you’ll positively influence and shape what we do – making an impact on our customers lives. We’ll utilise your skills where they are most needed whilst also giving you to opportunity to build and grow the breadth of your expertise.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

• Experience working in Python required.
• Experience of pricing a personal lines insurance product, in either a risk or trading capacity.
• Good understanding of modelling processes and concepts, and ability to support on technical modelling builds.
• SQL skills required
• Ability to innovate & work in a fast-paced environment, working with a breadth of initiatives

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Up to 10% AIP Bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.