Service Delivery Manager à Grande-Bretagne

About Us

Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function.

Role Purpose

The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery.

Key Responsibilities

• Data Management: Maintain accurate and confidential employee records within HR systems and provide insights and reports on HR metrics to support decision-making.
• Payroll Processing: Ensure timely and accurate payroll processing, including deductions, benefits, and payments for employed and self-employed payrolls.
• HR Transactions: Process HR transactions such as onboarding, offboarding, and employee changes.
• Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies.
• Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth and efficient service.
• Compliance: Adhere to HR and Payroll policies, procedures, and legal requirements. Ensure strong governance controls for all Payroll and HR Administration activities, minimising breaches and risks.
  
  

Additional Responsibilities

• Monitor compliance on business miles claims and communicate issues as identified.
• Contribute to continuous improvement initiatives to enhance HR service delivery.
• Identify and implement developments and improvements to the HR and Payroll system.
• Support HR internal communications, including letters, emails, and internal notices.
• Effectively manage the Human Resources Shared Service Team (circa 10 people).
  
  

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Payroll qualification, or related field.
• Proven experience in HR shared services, HR administration, and Payroll management.
• Strong understanding of HR policies, procedures, and regulations.
• Excellent organisational and time management skills.
• Proven experience of managing multiple Payrolls with complex variances
• Ability to handle multiple tasks and prioritise effectively.
• Strong communication and interpersonal skills.
• Proficiency in HR software and Microsoft Office Suite.
  
  

Why Join Us?

• Competitive Salary
• 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off
• Pension & Life Assurance
• Private Healthcare
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities
  
  

Ready to make a difference? Apply now and join us in shaping the future of HR at Anglian!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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