Business Systems & IT Service Delivery Manager

ZEDRA; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

A technology and management solutions provider is seeking a Business Systems Support Manager in Manchester. This role involves overseeing a support team, managing relationships with stakeholders and vendors, and driving improvements in business systems. Candidates should have ITIL qualifications, at least 7 years of relevant experience, and strong communication skills. This position is essential for managing services and ensuring reliability in systems operations.

Qualifications

• Minimum of 7 years experience in a similar role.
• Strong managerial experience focused on team growth.
• Ability to learn new technologies quickly.

Responsibilities

• Manage delivery of effective support via the helpdesk.
• Monitor production services daily.
• Own the annual performance review process.

Skills

ITIL qualification

Managing personnel

Effective communication

Data analysis skills

Proficient in ITSM

Education

University degree or IT related qualifications

Tools

NavOne (Business Central)

Job description

A technology and management solutions provider is seeking a Business Systems Support Manager in Manchester. This role involves overseeing a support team, managing relationships with stakeholders and vendors, and driving improvements in business systems. Candidates should have ITIL qualifications, at least 7 years of relevant experience, and strong communication skills. This position is essential for managing services and ensuring reliability in systems operations.