Senior Service Delivery Manager - 24/7 Ambulance Ops

NHS; Crawley; On-site; GBP 55,000 - 63,000; Full time

Job summary

A healthcare trust in Crawley is seeking a Service Delivery Manager to lead operational excellence in patient care. This role requires a registered clinician with strong leadership skills to make impactful decisions within a 24/7 environment. You will work collaboratively across clinical and operational teams, ensuring the highest standards of service delivery and patient care. This position offers competitive remuneration and professional development opportunities in a dynamic healthcare setting.

Benefits

NHS pension scheme

Minimum 27 days' holiday

Personal development opportunities

Occupational health access

NHS discounts

Qualifications

• In-depth understanding of NHS ambulance service operations.
• Experience in managing performance, patient flow, and service escalation.
• Familiarity with operational flow and hospital handovers.

Responsibilities

• Accountability for effective service delivery 24/7.
• Exercise delegated authority to make critical decisions.
• Collaborate across Field Operations and Specialist Operations.

Skills

Excellent communication and negotiation skills

Ability to dynamically prioritise and allocate resources

Education

Registered HCPC Paramedic, NMC Registered Nurse

Evidence of continued professional development

Job description

A healthcare trust in Crawley is seeking a Service Delivery Manager to lead operational excellence in patient care. This role requires a registered clinician with strong leadership skills to make impactful decisions within a 24/7 environment. You will work collaboratively across clinical and operational teams, ensuring the highest standards of service delivery and patient care. This position offers competitive remuneration and professional development opportunities in a dynamic healthcare setting.