Strategic Logistics Service Delivery Manager

Arvato SCM UK Ltd; Lea Marston CP; On-site; GBP 31,000 - 37,000; Full time

Job summary

A logistics company is seeking a Service Delivery Manager to enhance client relations and service delivery within their distribution services team. This role focuses on operational contact for strategic clients, ensuring the highest service performance and continuous improvement. Ideal candidates will have experience in logistics or distribution management, excellent communication skills, and a passion for customer satisfaction. The position offers competitive salary up to £37,000.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy (4 x Salary)

Employee Assistance Programme

Employee Discount Scheme

Free parking

Qualifications

• Proven experience in client relationship management or account management in logistics or distribution.
• Strong understanding of service performance metrics.
• Commercially aware with the ability to interpret contracts.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Monitor and manage day-to-day service performance.
• Lead regular service review meetings with clients.

Skills

Client relationship management

Service delivery

Operational processes understanding

Communication skills

Problem-solving skills

Job description

A logistics company is seeking a Service Delivery Manager to enhance client relations and service delivery within their distribution services team. This role focuses on operational contact for strategic clients, ensuring the highest service performance and continuous improvement. Ideal candidates will have experience in logistics or distribution management, excellent communication skills, and a passion for customer satisfaction. The position offers competitive salary up to £37,000.