Service Delivery à Grande-Bretagne

SF Recruitment are working with a business based in Droitwich (WR9) who are looking for an Account Manager to join the team.
£35,000 + Bonus
Hybrid working
Ideally a background working with insurance companies would be an advantage but not essential.

1. Client:
   - Acts as account manager for assigned clients, delivering strategic objectives within the relationship and ensuring that engagement is positive and delivers benefits to both organisations.
   - Responsible and accountable for overseeing service delivery and new initiatives to meet and exceed budgeted revenue sales, minimising leakage, for assigned clients.
   - Seeks new ways to add value to client relationships to maintain our 100% client retention rate.
   - Coordinates and executes team training to ensure client specific ways of working are adhered to.
2. Supplier:
   - Responsible for the management and governance of assigned suppliers from the supply chain.
   - Negotiate and periodically review contracts, terms and prices with suppliers.
   - Provide supplier training and best practices to employees.
   - Develop and maintain assigned supplier relationships, ensuring quality standards and reducing costs.
   - Provides handover to the operations team once agreement has been reached with new suppliers regarding contract (if appropriate), specific SLAs and process.
3. General:
   - Acts as an escalation point for the service, dealing with assigned client or supplier issues unable to be resolved by Operations.
   - Analyses data and performance to identify and resolve issues.
   - Stays up to date with and shares business intelligence gathered from sources including marketing campaigns, industry analysis, competitive analysis and supplier feedback.
   - Supports management and peers as and when required with reports/MI/presentations.
   - Proactively generates qualified new supplier and/or client opportunities/meetings (face-to-face/phone/video/presentations/invitations to tender) which have the objective to drive profitable sales, with support where required.
   - Attends and supports new client prospect meetings, exhibitions, supplier and/or networking events (internally and externally) as and when required and in some cases present.
   - Monitors monthly performance and completes a monthly report.