Representative jobs in Germany

Support the General Manager in overseeing all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and profitability. The DGM serves as the second-in-command, providing strategic direction, team leadership, and operational oversight across various departments, including Food & Beverage, Housekeeping, Maintenance, and Front Office and ensuring the delivery of the Vision, Mission, Purpose and adherence to the core values that underpin the overall success of these departments.

• Oversee daily hotel operations to ensure seamless service delivery and adherence to The Torridon standards and Partner Standards - Forbes, POB, Relais and Chateaux
• Act as the General Manager’s representative in their absence, maintaining continuity of leadership and guest satisfaction.
• Ensure all departments operate efficiently, reviewing training, SOPS, stock control and practices while maintaining luxury service levels.
• Monitor performance metrics (occupancy, ADR, RevPAR) and implement strategies to optimise results.
• Review operational reports and financial data to ensure KPIs are achieved.
• Manage departments in the absence of the head of department, as and when required.
• Ensure that our ESG policy is implemented across all departments and regularly reviewed and monitored to ensure that People, Plant and Pounds are effectively and efficiently monitored.

• Champion The Torridon’s vision of being a world-leading hotel that makes people feel special and personalise guest experiences.
• Handle VIP guests and resolve complex service issues swiftly and discreetly.
• Drive service excellence through continuous training and performance monitoring.
• Drive the quality audits for the hotel and produce an update report to the leadership team with recommendations as necessary.
• Maintain a strong presence throughout the hotel, interacting with guests and team members daily.
• Coordinate an annual review of departments, benchmarking and competitive analysis and report on how we can improve the delivery of 5-star guest experience across the resort.

• Lead, mentor, and motivate department heads to deliver high performance and team engagement.
• Foster a culture of accountability, innovation, and service excellence.
• Assist in recruiting, developing, and retaining top performers in all operational departments.
• Conduct regular meetings to align goals, communicate updates, and promote collaboration.
• Manage the team accommodation for all team members; ensure that a comfortable, clean and safe home is maintained for each member of the live-in team.
• Ensure a personal programme of CPD to ensure personal growth and development, and to keep up to date with management best practices.
• Monthly review rotas to ensure work-life balance and productivity are coordinated in all departments to ensure the management of Toil effectively and efficiently.

• Support the General Manager in developing annual budgets, business plans, and performance goals.
• Control costs, manage resources, and identify opportunities for revenue enhancement.
• Analyse financial statements and implement corrective measures to ensure profitability.
• Participate in strategic decision-making to achieve the hotel’s long-term objectives as part of the Leadership team.

Compensation: Competitive salary