Merchandise jobs in United Kingdom

To be responsible to the Team Leader for:-- the provision of an effective front-of-house operation for the councils Tours and Exhibitions reception throughout the hours of operation, including evenings and weekends;- providing a reception and visitor service for all users, including Members, staff, customers, contractors, tourists and the general public to the City Hall exhibition area;- operating the retail area and all systems and services in relation to bookings, ticketing, refunds, deposits, issue/return of headsets, merchandising etc;- assisting in the wider work of the Civic HQ Unit; and- ensuring a high quality image of the council is always maintained by providing the highest levels of professionalism and customer care in dealing with visitors.

• To carry out the relevant duties at the exhibition reception desk on the basis of the rotas developed by the Unit and to provide the highest levels of professionalism and customer care to tourists, visitors, the public, Members of Council and
• To provide an initial point of contact for visitor queries, most notably in relation to:
• - having responsibility for meeting and greeting all visitors;
• - acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries; and
• - providing general information on the exhibition themes, tours, the City Hall building and other local tourist attractions.
• To be responsible for the handling and security of cash, cheque, voucher, credit and debit card payments relating to personal sales and transactions, and assisting as required in cashing-up, reconciliation and banking procedures.
• To be responsible for the issuing, monitoring and control of exhibition headsets and for ensuring that sufficient supplies of headsets are available to meet demand.
• To keep under review the exhibition infrastructure and to ensure all the displays are presentable and that all systems and services are fully functional, and to report any faults promptly to the Team Leaders or management team.
• To promote retail items for sale such as hiring of multi-lingual headsets, merchandise, souvenir booklets and mobile apps etc with the aim to maximise customer spend in the exhibition area.
• To deal with all reception desk enquiries, including the display, holding and issuing of relevant council information, and as required to issue information on special council events and initiatives.
• To promote the merchandise areas, including assisting in the display, sale, rotation, replenishment and stock-taking of merchandise.
• To operate any software and information systems supplied, including the point-of-sale and booking systems.

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience of:
• a. the provision of excellent customer service support in a reception-oriented role to a varied clientele including foreign visitors for whom English is not their first language, and dealing effectively with members of the public including difficult
• b. ticketing, cash handling, merchandising sales and individual and group bookings; and
• c. the competent use of ICT systems and services, preferably including dedicated booking and point-of-sale applications.
• Special skills and attributes
• Communication skills: The ability to communicate effectively both orally and in writing with members of the public and internal and external customers.
• Customer care skills: Good presentational skills and the ability to deal effectively with both internal and external customers including those for whom English is not a first language, and to create a good impression and enhance and protect the imag
• Organisational and work planning skills: The ability to prioritise workloads to achieve team objectives.
• Team working skills: The ability to make decisions about their own work or methods of working. To be able to work effectively both independently and as leader of a team, to be able to think creatively about methods and service improvements and to h
• Information technology skills: The ability to use a basic range of standard Microsoft Office packages.
• Health and safety awareness: a good understanding and awareness of basic health and safety responsibilities.