Sales associate

ColumbiaSportswear; Ellesmere Port; On-site; GBP 19,000 - 24,000; Part time

Job summary

A leading outdoor apparel retailer is seeking a Retail Associate in Ellesmere Port, UK. This role involves providing exceptional customer service, maintaining store standards, and efficiently handling transactions. Candidates should have skills in customer interaction, problem-solving, and teamwork. No specific education is required, though a High School Diploma or GED is preferred. Experience with Inventory and POS systems is a plus. Flexibility in scheduling is essential for this position.

Qualifications

• No specific education required, but a High School Diploma or GED is preferred.
• 2 years or less of experience in a relevant position.
• Ability to operate Inventory and Point of Sales systems.

Responsibilities

• Provide exceptional customer service and address consumer inquiries.
• Maintain store standards for visual merchandising and cleanliness.
• Perform cash register transactions efficiently.
• Contribute to store profitability through inventory management.

Skills

Customer service

Sales abilities

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Retail software tools

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye‑catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in‑store experiences through positive customer interaction. Within this role, you will employ your natural problem‑solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies’ values to enhance customer service and teamwork.

HOW YOU’LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location‑specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all‑inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.