Medical Device jobs in South Africa
IT Support Analyst | Global Service Desk & Career Growth
WMDO - World Medical Device Organization
IT Support Analyst
WMDO - World Medical Device Organization
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IT Support Analyst | Global Service Desk & Career Growth
Job summary
A leading international professional services firm is seeking an IT Support Analyst to join the dynamic IT Service Desk team. This role involves providing 1st/2nd line support for a variety of technologies, including desktops and laptops. Ideal candidates should possess good communication skills and a proactive attitude, with some previous customer service experience being a plus. The organization offers training and mentorship, ensuring significant opportunities for career growth within a collaborative environment.
Qualifications
- Previous customer service experience is valuable.
- Any commercial experience in Desktop Support is a bonus.
- Eagerness to learn and adapt in a fast-paced environment.
Responsibilities
- Provide 1st line support for IT-related queries.
- Troubleshoot and resolve hardware and software issues.
- Escalate complex issues to the appropriate teams.
- Maintain communication to ensure a positive support experience.
- Document incidents in the ticketing system.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.