IT Support Analyst

WMDO - World Medical Device Organization; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international professional services firm is seeking an IT Support Analyst to join the dynamic IT Service Desk team. This role involves providing 1st/2nd line support for a variety of technologies, including desktops and laptops. Ideal candidates should possess good communication skills and a proactive attitude, with some previous customer service experience being a plus. The organization offers training and mentorship, ensuring significant opportunities for career growth within a collaborative environment.

Qualifications

• Previous customer service experience is valuable.
• Any commercial experience in Desktop Support is a bonus.
• Eagerness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide 1st line support for IT-related queries.
• Troubleshoot and resolve hardware and software issues.
• Escalate complex issues to the appropriate teams.
• Maintain communication to ensure a positive support experience.
• Document incidents in the ticketing system.

Skills

Customer service experience

Familiarity with Windows 10

Familiarity with Office 365

Strong verbal communication skills

Strong written communication skills

Proactive attitude

Job description

IT Support Analyst - Service Desk / Helpdesk

A highly respected international professional services firm is seeking a IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast‑paced environment.

Role Overview

As a IT Support Analyst, you will be the first point of contact for IT support, delivering high‑quality 1st/2nd line technical assistance to users across the business. You’ll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more. This role offers exposure to a broad technology stack and the opportunity to gain experience supporting some of the world’s most cutting‑edge technologies.

Key Responsibilities

• Provide 1st line support for all IT‑related queries via phone, email, and in person
• Troubleshoot and resolve hardware and software issues across a range of devices
• Escalate complex issues to appropriate teams when necessary
• Maintain clear communication with users to ensure a positive support experience
• Document incidents and resolutions accurately in the ticketing system

What We’re Looking For

You don’t need to know everything— we’re looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:

• Previous customer service experience
• Any commercial experience on a Service Desk or in Desktop Support is a bonus
• Familiarity with Windows 10 and Office 365 is desirable
• Strong verbal and written communication skills
• A proactive attitude and willingness to take ownership of issues

Why Join Us?

This role offers the chance to join a leading global business. You’ll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you’re passionate about IT and looking to grow your career, we want to hear from you.