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Randstad Construction and Property
Service Manager - Technical
Descrizione del lavoro
A leading recruitment agency is seeking a proactive Service Manager - Technical to manage support case management for a major UK Government communications program. You will oversee case progression, train support staff, and serve as the primary liaison for project teams. The ideal candidate has a strong understanding of MOD environments and satellite communications, and must be able to hold DV Security Clearance. This position offers a competitive salary and attractive benefits.
Servizi
Competenze
- Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
- Understanding of Royal Navy or similar defence communications.
- Familiarity with wider MOD communications infrastructure.
Mansioni
- Manage support cases under UK Government contracts.
- Liaise with internal teams to resolve technical issues.
- Train support staff and onboard new engineers.
Conoscenze
Are you a proactive and technically astute professional with experience supporting government communications systems? An exciting opportunity has opened for a Service Manager - Technical to take ownership of support case management for a major UK Government communications programme.
Key Responsibilities
- Manage support cases under UK Government contracts (including CSCS4), ensuring SLA and KPI compliance.
- Oversee case progression and liaise with internal teams to resolve technical issues.
- Serve as primary liaison for MOD project teams, system engineers, and support stakeholders.
- Plan and oversee service visits, ensuring logistics, equipment, and commercial terms are aligned.
- Monitor trends in ticketing systems to inform process improvement and spares planning.
- Produce, maintain, and improve support documentation and knowledge base materials.
- Train first- and second-line support staff and onboard new field service engineers.
- Support MOD stakeholders during complex technical investigations, both remotely and on-site.
Required Skills & Experience
- Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
- Strong understanding of MOD environments across COMSAT, MILSAT, MNE, and message handling.
- Strong understanding of Royal Navy or similar defence communications.
- Familiarity with wider MOD communications infrastructure across land and sea platforms.
- Strong working knowledge of IT networking, satellite systems, and electrical/electronic equipment.
- Must hold or be eligible for DV Security Clearance.
- Flexible for occasional travel and on-site support as required.
What we offer
- Competitive base salary.
- Annual performance-based bonus.
- Pension scheme with up to 7.5% matching contributions.
- 25 days of annual leave, plus bank holidays.
- Access to an onsite gym.
- Free parking facilities.
Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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