Jobs in Hull, Großbritannien

Job Title: Customer Service Advisor – Dutch Speaking

Location: Remote

Salary: £27,000 DOE

Job Type: Full-Time, Permanent

• Competitive salary of £27,000, depending on experience
• A range of company benefits
• Friendly, inclusive, and supportive team culture
• Clear opportunities for career growth and development

• Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs including AHT and CSAT
• Share customer insights to help improve service delivery

• Fluent in Dutch and English – written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

Please attach your CV and one of the team will call you to discuss.