Technical Claims Manager – Major and Complex Claims Loss

IPS Group; Remote; GBP 50,000 - 80,000; Full time

Job summary

A prominent claims management firm is looking for a Technical Claims Manager to manage complex property claims with a focus on technical governance and decision-making. This senior role involves leading technical validation, managing a caseload, and providing authoritative guidance. Strong experience in property claims handling, along with professional qualifications like Dip CILA or Dip CII, is essential. This position offers a competitive salary between £50,000 and £80,000 and allows for remote working.

Qualifications

• Extensive experience handling domestic and commercial property claims, including major and complex loss.
• Strong technical understanding of policy coverage and liability decisions.
• Proven background in loss adjusting or complex technical claims handling.

Responsibilities

• Lead technical validation on major and complex losses.
• Manage a personal caseload of complex property claims.
• Conduct technical file reviews and provide recommendations.

Skills

Communication Skills

Analytical Skills

Negotiation Skills

Education

Dip CILA or Dip CII

Job description

Technical Claims Manager – Major & Complex Loss

Remote

£50, – £80,

A senior technical opportunity for an experienced property claims professional to act as the central point of expertise for complex decision-making, technical governance, and high-value loss management. This role focuses on ensuring the accuracy, defensibility, and consistency of technical outcomes across domestic and commercial property claims.

Key Responsibilities

• Lead technical validation on major and complex losses, ensuring clarity on coverage, liability, causation, and quantum.
• Set, review and approve reserves on high-value or contentious cases.
• Manage a personal caseload of complex property claims from instruction through to conclusion.
• Review surveyor and contractor reports, challenging scopes and repair strategies where required.
• Undertake occasional site visits to support decision-making and technical validation.
• Act as the primary technical referral point for surveyors and claims handlers.
• Conduct technical file reviews and audits, providing recommendations to strengthen quality and consistency.
• Deliver technical coaching and development sessions to support capability across the wider team.
• Engage with stakeholders—including insurers, brokers and suppliers—on technical matters and reporting.
• Support leadership with technical insights, risk trends and management information.

Experience & Requirements

• Extensive experience handling domestic and commercial property claims, including major and complex loss.
• Strong technical understanding of policy coverage, liability decisions, causation analysis and quantum assessment.
• Proven background in loss adjusting or complex technical claims handling.
• Confident reviewing scopes, estimates and repair methodologies.
• Professional qualifications such as Dip CILA or Dip CII are preferred or a commitment to continued technical development.
• Excellent communication, analytical and negotiation skills, with the ability to provide clear and authoritative technical guidance.