Jobs in Bristol, United States

At NHS Shared Business Services (NHS SBS), we’re a trusted partner to the NHS, helping organisations streamline operations and deliver better outcomes. We’re looking for a skilled and motivated Senior Client Performance Lead to own the delivery of best practice solutions within the Accounting to Reporting (A2R) function. This is a high-impact, client-facing role where you’ll work with migrating and existing NHS SBS clients to compose and implement coordinated process solutions. You’ll be a strategic advisor, a change leader, and a mentor helping clients adopt guidelines, optimise performance, and align with NHS SBS systems.

• Lead Process Impact Workshops to define scope and showcase NHS SBS systems and processes.
• Design and deliver tailored A2R solutions that meet client needs and business requirements.
• Collaborate with NHS SBS Operational teams to ensure smooth migrations and process alignment.
• Build high-level documentation, mitigate risks, and uphold implementation breakthroughs.
• Provide client training, support, and mentorship regarding standard procedures and process adjustments.
• Offer mentorship and support to Client Performance Leads to aid in their development and performance.
• Explore ways to refine execution and drive revenue growth with lean principles.
• Remain sensitive and professional when working with clients affected by organisational change.

• Solid understanding of Oracle 12 and/or Fusion applications.
• Knowledge of Accounting to Reporting (A2R) processes.
• Excellent communication, customer engagement, and problem-solving skills.
• Experience in project delivery, consultancy, and process design.
• Proficiency in Excel and familiarity with NHS organisational structures.
• Willingness to travel and work away from home, including overnight stays.

• Project Management experience, ideally with PRINCE2 certification.
• Knowledge of A2R and generic training processes.

• Employment Type: Full-time, Permanent
• Location: Anywhere
• Security Clearance Level: DBS
• Internal Recruiter: Katie
• Salary: circa £35,000 per annum (depending upon experience and development needs)
• Benefits: 25 days annual leave with option to buy additional days, health cash plan, life assurance, pension, and flexible benefits fund
• Flexible working: We support different ways of working and can offer flexible arrangements. Please discuss what might be possible.