Instructional Design jobs in United States

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive, and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture, and making sure everyone feels supported, included, and empowered to grow.

From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about what our people can achieve. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience, we’re all in.

We lead with smart, heart, and courage - because when we put people first and back their potential, incredible things happen.

About the role

To reach our ambition of being the nation’s favourite fried chicken brand, we know we have to invest in the experience of our people, ensuring we have heart-led and high performing teams who are fuelled by talent and drive our culture; the People Experience team are therefore critical to the success of this.

The role is pivotal in being responsible for supporting our learning team to deliver learning initiatives to grow our high performing teams.

What will you spend your time doing?

• LMS Management: Create and maintain a content library to ensure the LMS is used effectively, remains relevant, up-to-date, and user-friendly for our teams.
• Content Creation: Utilise authoring tools to make amendments to existing content.
• First Line Queries: Manage the Learning Experience inbox, respond to queries, support with access and technical issues (e.g. completions, platform errors), escalate issues when needed, and direct queries to the right teams or resources.
• Content Updates: Collaborate closely with Learning Specialist and Learning Capability Lead to update content identified as out-of-date.
• Reporting: Assist stakeholders access and interpret learning compliance reports, ensure data accuracy and clarity, providing insights to support decision making.
• Administration: Assist with ad-hoc administrative tasks such as publishing articles and content.

What we love from you:

Essential Experience:

• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.

Desirable Experience:

• Experience in a similar role within Learning and Development.
• Proficiency with LMS platforms and content authoring tools.
• Familiarity with e-learning best practices.
• Knowledge of instructional design principles.
• Experience in data analysis and reporting.

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

Hybrid working from our Woking RSC (just 24 mins from London)

Up to 11% company pension contributions

Fri-Yay finishes at 1pm every Friday

25 days’ holiday (plus bank hols)

5 Live Well Days a year, just for you

Bonus scheme linked to company & personal performance

???? Private healthcare, Digital GP access & mental health coaching

Enhanced parental leave and flexible return options

Study support, income protection, life cover & more

And yes — 25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager + Talent Partner
4. F2F interview & Task at our HQ, Home of The Real Ones in Woking

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.