Workforce enablement CMS Lead

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Workforce Enablement CMS Lead to enhance workforce skills through effective content management and instructional design. This role involves overseeing the Content Management System and collaborating with cross-functional teams to create engaging training materials. With a focus on continuous learning, the ideal candidate will leverage their expertise in Salesforce and LMS to support onboarding and skill development. Join a supportive and inclusive environment that values diversity and offers flexible working arrangements, career growth opportunities, and comprehensive benefits.

Benefits

Private Pension

Medical Insurance

Life Assurance

Flexible Working Arrangements

Career Development Opportunities

Qualifications

• 5+ years experience in instructional design or sales/learning enablement.
• Solid understanding of Salesforce and Learning Management Systems.

Responsibilities

• Manage Content Management Tools and oversee content in LMS and Salesforce CMS.
• Develop and maintain high-quality Job Aids, FAQs, and training modules.

Skills

Instructional Design

Curriculum Development

Taxonomy

Project Management

Content Management Systems

Salesforce

Learning Management Systems (LMS)

Content Creation

Cross-Functional Collaboration

Tools

Salesforce CMS

e-learning authoring tools

Job description

About the role

The Workforce Enablement CMS Lead will oversee our Content Management System (CMS), Salesforce Knowledgebase, and onboarding processes for our operations teams. This individual will be responsible for creating and maintaining high-quality assets, including Job Aids, FAQs, and self-serve training materials, to enhance workforce skills and knowledge. The ideal candidate will have a strong background in Instructional Design, Curriculum Development, Taxonomy, and Project Management, with experience in Enablement tools, working in a collaborative, cross-functional environment.

Key responsibilities

1. Enablement Tools:
   • Set up, configure (including governance), and manage Content Management Tools
   • Oversee content in LMS (360), Salesforce CMS, and Knowledgebase
   • Contribute to the assessment, selection, and ownership of Enablement Tools
2. Content Management:
   • Manage the Content Management System (CMS) to ensure all materials are current, accessible, organized, and aligned with organizational goals
   • Ensure assets and communications align with International SOS brand & messaging standards
3. Workforce Onboarding:
   • Collaborate with Learning & Development Managers to oversee LMS and onboarding processes, ensuring new team members have the resources and support needed to ramp up quickly
4. Asset Creation:
   • Develop and maintain a library of high-quality Job Aids, FAQs, and training modules to support continuous learning
   • Apply best practices in Instructional Design & Adult Learning Theory to create engaging learning experiences
5. Cross-Functional Collaboration:
   • Work with stakeholders from Quality, Clinical, Operations, Digital Innovation, Data Analytics, and Business Process Management to identify content needs and ensure alignment with business objectives

About you

• Solid understanding of Salesforce & Learning Management Systems (LMS)
• Experience managing Salesforce Content or Salesforce CRM Content libraries
• Proficiency in creating, curating, and managing high-quality content, including documents, images, and multimedia
• Experience integrating content management systems with Salesforce and LMS
• 5+ years in instructional design or sales/learning enablement
• Proficiency with Content Management Systems and e-learning authoring tools

We offer a supportive and inclusive work environment with flexible working arrangements, career development opportunities, and comprehensive benefits, including private pension, medical insurance, and life assurance. Recognized as a Top Employer in the UK for 2024, we celebrate diversity and encourage everyone to bring their personal best.