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ICT Service Desk Lead — 2nd Line Support & Team Mentoring
Job summary
A leading compliance and energy services provider in the UK is seeking an ICT Service Desk Senior (Team Lead) to oversee technical support operations. You will lead a team of ICT technicians, manage service delivery, and focus on continual improvement. Ideal candidates will possess strong skills in infrastructure, networking, and customer service. Join a team dedicated to enhancing service quality across housing associations and local authorities.
Qualifications
- Strong technical skills in ICT environments.
- Experience with workload management and prioritisation.
- Proven leadership or mentoring experience.
Responsibilities
- Lead, coach, and mentor a team of ICT support engineers and technicians.
- Manage daily operations of the ICT support team.
- Ensure ICT operations run smoothly, efficiently, and securely.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.