IT Support ref 6750

Essential Employment; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK education technology provider is seeking a Senior Schools Support Technician in Swindon. The role involves maintaining ICT infrastructure and providing technical support to staff and students. The ideal candidate should have strong ICT knowledge, problem-solving ability, and experience in an educational environment. This position offers a competitive salary and opportunities for professional development.

Qualifications

• Experience in delivering high-quality ICT support in an educational setting.
• Ability to manage and maintain ICT infrastructure effectively.
• Experience in diagnosing and resolving hardware and software faults.

Responsibilities

• Maintain and support the ICT infrastructure for effective teaching and administration.
• Deliver high-quality technical support to staff and students.
• Manage installation and configuration of ICT equipment.

Skills

Strong ICT knowledge

Problem-solving

Customer-focused approach

Technical expertise

Ability to work under pressure

Job description

PAYE: £17.13. UMB: £22.09.

The Senior Schools Support Technician plays a pivotal role in maintaining, and supporting the ICT infrastructure that underpins teaching, learning, and administration across the school. This post ensures the school’s systems, networks, and user support remain secure, efficient, and fit for purpose, enabling effective teaching delivery and operational efficiency. The ICT service supports all users of technology across the school – staff, pupils, and where relevant, parents. The team ensures that technology is a reliable, secure tool in delivering curriculum outcomes and administrative functions. It also works in partnership with external service providers and suppliers for support, procurement, and development projects.

This role involves leading the technical day-to-day operation and support of ICT systems and networks, providing guidance to staff and resolving complex technical issues. It will suit an individual with strong ICT knowledge and a proactive, customer-focused approach who enjoys problem-solving and taking responsibility for delivering a quality technical support service. Although the role includes some limited management responsibility, it remains hands‑on and would suit someone who combines technical expertise with practical delivery. The role may, on occasions require the need to visit other educational sites that are in the same area to support colleagues during time of high demand or absence.

This is a key support-level post with responsibility for technical ownership, though strategic planning, high-level budget control and external negotiation remain within senior leadership, business management structures or senior Schools ICT colleagues.

Key tasks:

• Deliver and maintain a reliable and efficient ICT infrastructure including networks, servers, wireless systems, internet connectivity, and end‑user devices.
• Provide high‑quality support to school staff and students across administrative and curriculum ICT needs.
• Diagnose and resolve ICT hardware and software faults, escalating complex issues as appropriate.
• Manage the installation, configuration, and upgrading of ICT equipment, peripherals, and software across the school.
• Monitor system performance and carry out preventative maintenance and updates to minimise disruption and ensure system integrity.
• Ensure systems are secure, including appropriate backups, virus protection, and compliance with school data protection policies.
• Maintain documentation for systems, procedures, and inventories to ensure compliance with audit and asset management processes.
• Support the procurement of ICT equipment and services in line with school procedures and budget constraints.
• Supervise ICT support staff or apprentices if applicable, including task allocation.
• Attend training opportunities and contribute to the development and improvement of school ICT practices.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.