Higher Education jobs in United States
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Student Services Manager — Data-Driven Leader
Job summary
A higher education institution is seeking an ASK Service Manager for Walsall and Telford. The role focuses on overseeing a student-oriented service that offers information and support, ensuring a high standard of service delivery. Candidates should have leadership experience, strong communication skills, and a track record of fostering positive relationships. Applicants are expected to work on-site to address student needs effectively.
Benefits
Qualifications
- Proven ability to motivate and develop staff.
- Experience managing process compliance and improvements.
- Ability to maintain customer service excellence across service points.
Responsibilities
- Collect service data and customer feedback for operational decisions.
- Manage large-scale events and allocate resources efficiently.
- Ensure consistency and quality in service delivery.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.