Customer Support Administrator – Income Team

QA Ltd; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in Birmingham is seeking a Customer Support Administrator to join their Income Team. You will serve as the first point of contact for students, assisting with tuition fee payments and financial queries. The ideal candidate should possess strong communication skills and a customer-focused mindset. The role offers a full-time position with a professional development pathway. Don't miss the chance to make a difference in students' lives.

Qualifications

• Detail-oriented and methodical approach to tasks.
• Ability to stay calm under pressure and meet deadlines.

Responsibilities

• Be the first point of contact for students via phone, email, and in‑person drop‑ins.
• Assist with tuition fee payments, grants, and instalment plans.
• Handle change of circumstances requests and support credit control processes.
• Maintain accurate sales ledger records.

Skills

Customer-focused mindset

Excellent communication skills

Strong IT proficiency

Solid literacy and numeracy skills

Job description

About The Role

Customer Support Administrator – Income Team

Location: Birmingham, QA Higher Education

Hours: Monday to Friday, 8:30am–5pm or 9am–5:30pm

Ready to make a real difference for students? Are you passionate about delivering exceptional customer service and thrive in a fast‑paced environment? Join our growing Student Income Team and play a key role in supporting students with their tuition fee payments and financial queries.

What you’ll do:

• Be the first point of contact for students via phone, email, and in‑person drop‑ins.
• Assist with tuition fee payments, grants, and instalment plans, ensuring timely collections.
• Handle change of circumstances requests and support credit control processes.
• Maintain accurate sales ledger records and build strong relationships with students to guide them through payment options.

What we’re looking for:

• Customer‑focused mindset with excellent communication skills.
• Strong IT proficiency, plus solid literacy and numeracy skills.
• Ability to stay calm under pressure and meet deadlines.
• Detail‑oriented and methodical approach to tasks.

The successful candidate will be required to undertake a Basic DBS check.

Why QAHE?

At QA Higher Education, your growth matters. As a leading training and education provider, we’ll work with you to create a personalised development pathway to help you achieve your career goals.

About QA Higher Education

We partner with universities to deliver courses from foundation programmes to postgraduate degrees in subjects such as Business, Computing, Cyber Security, Digital Marketing, Events Management, and more – all in vibrant city‑centre locations.

Apply now! Click the Apply button and start your journey with us today.

Equal Opportunities

We celebrate diversity and believe everyone should find their place in the world. At QAHE, that place can be yours.