Student Services Manager — Data-Driven Leader

Centre for International Development and Training (CIDT); Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A higher education institution is seeking an ASK Service Manager for Walsall and Telford. The role focuses on overseeing a student-oriented service that offers information and support, ensuring a high standard of service delivery. Candidates should have leadership experience, strong communication skills, and a track record of fostering positive relationships. Applicants are expected to work on-site to address student needs effectively.

Benefits

Competitive salaries

Standard Life Pension scheme

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Wellbeing and Mental Health Support

Gym memberships discounts

Eyecare Support

Flu Vouchers

Paycare Health Benefit Plan

Generous Annual Leave

Free On-site Parking

Cycle Benefits Scheme

Employee Discounts

Travel Discounts

Staff Scholarship Scheme

Leadership and Management Development

Qualifications

• Proven ability to motivate and develop staff.
• Experience managing process compliance and improvements.
• Ability to maintain customer service excellence across service points.

Responsibilities

• Collect service data and customer feedback for operational decisions.
• Manage large-scale events and allocate resources efficiently.
• Ensure consistency and quality in service delivery.

Skills

Confidence in leading staff

Effective communication

Problem-solving

Job description

A higher education institution is seeking an ASK Service Manager for Walsall and Telford. The role focuses on overseeing a student-oriented service that offers information and support, ensuring a high standard of service delivery. Candidates should have leadership experience, strong communication skills, and a track record of fostering positive relationships. Applicants are expected to work on-site to address student needs effectively.