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IT Technician
Job summary
A dynamic secondary school in Tower Hamlets is seeking an enthusiastic IT Technician to provide first-line support and maintain IT systems. The ideal candidate will have strong troubleshooting skills and a good knowledge of Windows operating systems and Office 365. You will support the setup and maintenance of IT equipment while ensuring network performance is optimal. This role offers excellent professional development opportunities and a supportive working environment.
Benefits
Qualifications
- Previous experience in an IT support role, preferably in a school setting.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Windows OS, Office 365, and basic networking.
- Proactive, customer-focused approach.
- Excellent communication, organizational skills, and ability to work under pressure.
Responsibilities
- Provide first-line technical support for staff and students.
- Maintain, troubleshoot, and repair hardware, software, and network systems.
- Support setup and maintenance of school IT equipment.
- Manage user accounts and access permissions.
- Assist with monitoring network performance and resolving issues.
- Ensure IT rooms and equipment are secure and operational.
- Support rollout of new technologies and system upgrades.
- Maintain logs, inventories, and documentation.
Skills
Start Date: ASAP
Contract: Full-time, Year-round
Salary: Competitive, dependent on experience
Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students.
Provide first-line technical support for staff and students
Maintain, troubleshoot, and repair hardware, software, and network systems
Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.)
Manage user accounts, passwords, and access permissions
Assist with monitoring the school's network performance and resolving issues
Ensure IT rooms and equipment are secure, safe, and fully operational
Support the rollout of new technologies and system upgrades
Maintain accurate logs, inventories, and documentation
We are looking for someone who has:
Previous experience in an IT support role (school experience advantageous but not essential)
Strong troubleshooting and problem-solving skills
Good knowledge of Windows operating systems, Office 365, and basic networking
A proactive, customer-focused approach
Excellent communication and organisational skills
The ability to prioritise tasks and work efficiently under pressure
A commitment to safeguarding, professionalism, and teamwork
Supportive and diverse school community
Excellent professional development and training opportunities
Modern learning environment with evolving technology
Convenient Tower Hamlets location with great transport links
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.