Customer Success Lead - Strategic Accounts & Renewals Hybrid

SimCorp; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial technology firm in the UK is seeking a Senior Customer Success Manager who will strategically promote customer loyalty and manage renewals. The ideal candidate will thrive in facilitating expansion and engaging with clients at multiple levels. Responsibilities include co-creating account plans, leading customer engagements, and defining KPIs. Strong communication skills and a solid understanding of financial technology are key. This role offers a hybrid work environment with flexible hours and opportunities for professional development.

Benefits

Attractive salary

Bonus scheme

Pension scheme

Flexible working hours

Hybrid working model

Professional development opportunities

Qualifications

• Solid understanding of Investment Management / Buy‑side Technology.
• Proficient in customer success planning and adoption strategies.
• Ability to maintain composure in difficult scenarios.
• Fluency in English essential.

Responsibilities

• Promote customer focus and co-create account plans.
• Lead strategic engagements to maintain high customer satisfaction.
• Define measurable KPIs aligned with client goals.
• Drive adoption throughout the subscription lifecycle.

Skills

Customer Success Planning

Commercial Insight

Communication Skills

Stakeholder Management

Problem Resolution

Job description

A leading financial technology firm in the UK is seeking a Senior Customer Success Manager who will strategically promote customer loyalty and manage renewals. The ideal candidate will thrive in facilitating expansion and engaging with clients at multiple levels. Responsibilities include co-creating account plans, leading customer engagements, and defining KPIs. Strong communication skills and a solid understanding of financial technology are key. This role offers a hybrid work environment with flexible hours and opportunities for professional development.