Data Entry Clerk / Customer Service Assistant (Remote)

Mashreq Bank; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A dynamic remote team is seeking a highly organized Data Entry Clerk / Customer Service Assistant. The role involves data entry, customer service responsibilities, and requires attention to detail and strong communication skills. Candidates should have a high school diploma and experience in a similar role is preferred. This full-time position offers flexible working hours and competitive salary with performance-based incentives.

Benefits

Competitive salary with performance-based incentives

Fully remote work environment

Professional development opportunities

Supportive and collaborative team culture

Paid time off and holiday benefits

Qualifications

• Proven experience in data entry, customer service, or administrative support is an advantage.
• Strong computer skills and proficiency with Microsoft Office Suite is essential.
• Minimum of 1–2 years in data entry, administrative support, or customer service experience required.

Responsibilities

• Accurately enter, update, and maintain data in company databases.
• Respond promptly to customer inquiries via phone, email, or chat.
• Collaborate with team members to streamline processes.

Skills

Data entry

Customer service

Microsoft Office Suite

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Excel

Data management systems

Job description

Job Summary:

The Elite Job is seeking a highly organized and detail-oriented Data Entry Clerk / Customer Service Assistant to join our dynamic remote team. This dual-role position is ideal for candidates who thrive in a fast-paced environment, have excellent communication skills, and can seamlessly manage both administrative data tasks and customer service inquiries. The successful candidate will play a key role in maintaining accurate records, supporting operational efficiency, and providing top-notch service to our valued clients.

Key Responsibilities:

• Accurately enter, update, and maintain data in company databases and spreadsheets.
• Verify and ensure the integrity of information, flagging discrepancies as needed.
• Respond promptly to customer inquiries via phone, email, or chat, providing accurate and helpful information.
• Assist in resolving customer complaints, concerns, and issues efficiently and professionally.
• Collaborate with team members to streamline processes and improve overall operational effectiveness.
• Generate reports, summaries, and analyses as required for internal use.
• Maintain confidentiality of sensitive company and customer information at all times.
• Support other administrative tasks as assigned by management.

Required Skills and Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in data entry, customer service, or administrative support is an advantage.
• Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook) and data management systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and high level of accuracy.
• Ability to multitask, prioritize, and manage time effectively.
• Professional phone etiquette and a friendly, customer-focused attitude.

Experience:

• Minimum of 1–2 years in data entry, administrative support, or customer service.
• Prior experience in remote work environments is highly desirable.

Working Hours:

• Full-time, remote position with flexible working hours.
• Availability to work standard business hours with occasional shifts based on workload or team requirements.

Knowledge, Skills, and Abilities:

• Ability to quickly learn new software and adapt to evolving technology tools.
• Strong problem-solving skills and the ability to work independently.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to maintain confidentiality and handle sensitive information professionally.
• Proactive approach to identifying and resolving potential issues before they escalated.

Benefits:

• Competitive salary with performance-based incentives.
• Fully remote work environment, offering work-life balance and flexibility.
• Professional development opportunities and training programs.
• Supportive and collaborative team culture.
• Paid time off and holiday benefits.

Why Join The Elite Job:

At The Elite Job, we value our employees and invest in their growth. Joining our team means becoming part of a company that prioritizes innovation, efficiency, and customer satisfaction. You will have the opportunity to develop your skills, work in a flexible environment, and make a meaningful impact on our operations and clients.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter detailing relevant experience and why they are a good fit for this role to us. Please include Data Entry Clerk / Customer Service Assistant – Remote in the subject line. Only shortlisted candidates will be contacted.