Customer Success & L&D Lead — Hybrid (Cardiff)

Delt Shared Services; Weston-super-Mare; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services firm is seeking a Customer Success Manager in Cardiff to oversee Learning & Development strategies and coach frontline operational teams. The ideal candidate will have proven leadership experience in fast-paced customer service environments and demonstrate strong analytical and communication skills. This hybrid role includes responsibilities for designing engaging training materials and managing onboarding processes to drive performance improvements.

Benefits

Private healthcare including dental and opticians services

Worldwide travel insurance

Anniversary rewards

Salary sacrifice pension scheme up to 7% match

Annual learning and wellbeing budget

28 days holiday plus bank holidays

Dog-friendly offices

Free snacks in the office

Qualifications

• Proven experience leading a team in L&D or RTC within a fast-paced environment.
• Demonstrable expertise in instructional design and engaging training facilitation.
• Proactive, organised and resilient leader focused on quality and speed.

Responsibilities

• Lead, mentor, and manage a team of specialists.
• Own and oversee the L&D strategy and continuous improvement process.
• Coordinate transition of new hires from training to live support.

Skills

Learning & Development expertise

Coaching and mentoring skills

Analytical skills

Strong communication skills

Operational scheduling

Job description

A leading financial services firm is seeking a Customer Success Manager in Cardiff to oversee Learning & Development strategies and coach frontline operational teams. The ideal candidate will have proven leadership experience in fast-paced customer service environments and demonstrate strong analytical and communication skills. This hybrid role includes responsibilities for designing engaging training materials and managing onboarding processes to drive performance improvements.