Customer Service Representative jobs in United States
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Job summary
A leading automotive retailer in London is seeking a friendly and enthusiastic Receptionist/Host to join their Welcome team. You will be the first point of contact for customers, managing visits and directing calls to the appropriate departments. The ideal candidate should have strong communication skills and a passion for customer service. This role offers exceptional benefits including enhanced holiday entitlement, career development opportunities, and various employee discounts.
Benefits
Qualifications
- Friendly and enthusiastic demeanor essential.
- Ability to manage incoming calls and direct them properly.
- Experience in customer service will be beneficial.
Responsibilities
- Welcome customers and manage their visits efficiently.
- Handle incoming phone calls and direct them to the right departments.
- Provide refreshments and ensure a personalized service.
Skills
About the role
Mercedes- Benz of Temple Fortune is looking for a friendly and enthusiastic Receptionist/Host to join our Welcome team. As a Mercedes- Benz Receptionist/Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the dials to the right department promptly. Our Receptionists/Hosts work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
You will be the first impression on the phone for our clients and guests, so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we’ll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required, coupled with a genuine passion for detail.
Benefits
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\'s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please consider our policy in place.
Unsure? Read on
We represent over 23 of the world\'s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.