Account Executive

Bibby Financial Services United Kingdom; Manchester; Hybrid; GBP 26,000; Full time

Job summary

A financial services company in Manchester is looking for an Account Executive to manage debtor portfolios and ensure excellent client service. The role requires strong customer service skills, attention to detail, and the ability to handle high volumes of calls. This position offers a competitive salary, hybrid working options, and a range of benefits including private healthcare and a pension scheme.

Benefits

Private healthcare for you and your family

Company car allowance

Company pension scheme

Flexible benefits such as gym membership

Access to an online wellbeing centre

Range of discounts from many businesses

25 days holiday, increasing with service

Electric Vehicle/Plug-in Hybrid Vehicle scheme

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to manage a high volume of calls effectively.
• Strong understanding of financial services and client management.

Responsibilities

• Manage Sales Ledger and ensure profitability of debtor portfolio.
• Contact debtors and provide information on outstanding balances.
• Conduct research on aged debt and prioritize high-risk clients.

Skills

Customer Service experience

Commercial risk awareness

Comfortable on the phone

Attention to detail

Job description

Overview

Account Executive - Manchester (Hybrid)

Bibby Financial Services have an exciting opportunity available for a reliable Account Executive to join our team. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £26,000 per annum.

About the role

As our Account Executive you will be working accurately in a busy, demanding financial environment, whilst adhering to stringent deadlines.

You will follow all procedures and processes to ensure risks are mitigated and client service is maintained at an outstanding level.

Benefits

• Private healthcare for you and your family
• Company car allowance
• Company pension scheme
• Wide range of flexible benefits, such as gym membership, technology, or health assessments
• Access to an online wellbeing centre
• Range of discounts from many businesses
• 25 days holiday, which increases with servic,e and options to buy or sell more
• Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme

Responsibilities

• Ensuring security & profitability of a portfolio of debtors through efficient and effective Sales Ledger management
• Through constant and thorough management of AQ, full Sales Ledger and delinquent accounts are accurate and information is readily available to ensure client service is maintained
• Contacting debtors abiding by the confidentiality clauses of the client contract to provide them information regarding outstanding balances in their accounts. Chasing for payment dates ensuring bank details are correct and setting appropriate follow up plans and actioning on time.
• Determining whether contractual and non-contractual debts are not collectable based on a thorough understanding of the circumstances and historic precedents. Provide a full and detailed outline of the decision to Account Executive Team Leader/RM so informed sign off can be quickly achieved.
• Conducting thorough research on aged / ageing debt and determine which ones can be followed up by prioritising high risk debtors / clients
• Providing an excellent level of service, in line with the clients needs and requirement, whilst maintaining security and managing risk, Identifying the opportunity to obtain additional income in line with agreed processes.
• Maintaining regular contact with the RM in relation to client contact to ensure seamless service.
• Understanding key issues with regard to factorability and client cash requirements, being able to make appropriate funding decisions and identify when issues are present in a sales ledger and take appropriate action including those around disapprovals. whilst also considering risk aspects. Documenting an communicating in line with agreed processes.

What we are looking for

• Customer Service experience
• Commercial risk awareness
• Used to high volume calls & comfortable on the phone
• Exceptionally high standards with meticulous attention to detail.

Why us?

We ve supported small and medium-sized enterprises (SMEs) since 1982, and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd.

We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time.

We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success.

There s no place quite like BFS and we re proud of that. It s all down to our colleagues - they make us the business with which every SME wants to partner.

Apply

If you would like to join us, please click Apply today to be considered as our Account Executive we would love to hear from you! This role will be hybrid and can be based in any of our UK offices.

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

We reserve the right to close applications early. No agencies, please.