Customer Service Manager jobs in Mexico

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Deliver against profit, quality, and volume targets by leading, developing and motivating a team of Sales Executives and coordinating activities and communications between sites, internal departments, and external suppliers.

• Lead and manage a team of remote Sales Executives to achieve Business Unit targets.
• Recruit, select, develop, and coach Sales Executives to the required standards, including annual development plans.
• Drive sales targets, as agreed with the Sales and Marketing Director through Sales Executives.
• Ensure all Key Performance Indicator targets are reached across all areas of sales and customer service including those around lead management/CRM (dynamics database).
• Provide the primary communication channel between site staff, sales and marketing department, other internal departments and external agencies.
• Be aware of and provide ‘first port of call’ expertise for all customer purchasing activities from Sales Executives.
• Provide knowledge/expertise to react to market conditions such as lenders’ criteria, local house price variations, stock plots, PX properties, and advise on forecasting and site build sequence
• Manage external media, presentation, legal and lending agencies against the business unit plan, business unit targets and Taylor Wimpey standards.
• Support SMD in settling release prices through regular market research.
• Ensure reaction to customer enquiries and purchasing queries are in line with the business unit plan and site requirements
• Ensure the health & safety of customers, site staff and other parties is a priority and complies with company policy
• Follow and adhere to company procedures and standards of performance as laid down by the business unit.
• Propose and agree with Sales Director commission targets and review and approve monthly commission submissions for accuracy prior to submission to payroll.

• Knowledge of sales processes, systems and procedures
• Project Management – experience managing cross-functional teams to deliver projects on time and within budget
• Experience working in a decentralised business
• Knowledge of the housebuilding industry and associated customer journey
• Academic achievement in sales or marketing-related discipline – degree preferred
• Strong stakeholder management and experience working with up to board level internal customers

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Please inform your line manager if you wish to apply for this role.